Parts & Accessories Specialist

Position Summary

Parts and accessories specialists are responsible for ensuring customers have access to the correct parts and accessories for their boating needs. The ideal candidate is passionate about delighting customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions.

• Assist customers in identifying the correct parts and accessories for their boats, ensuring they are informed about product features, compatibility and pricing. Provide an exceptional experience for all customers.
• Finalize transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer.
• Maintain inventory of parts and accessories to ensure accuracy, control shrinkage, and obsolescence. Manage product reordering to ensure customer needs are met.
• Maintain neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance to help increase sales.
• Process customer orders accurately, track order status, and ensure timely delivery or pickup of products. Maintain accurate records of orders and sales.
• Resolve customer complaints and concerns in a professional and timely manner.
• Analyzes operations and finds ways to increase efficiency, sales and profitability of the parts department.
• Stay informed about products, industry trends, and innovations in marine parts and accessories.
• Support store in the execution of successful boat shows, store and off-site sales/customer events, including accessory sales as appropriate.
• Any other duties as assigned.

• Knowledge of marine parts, accessories, and equipment.
• Excellent written and verbal communication skills.
• Excellent customer service skills with ability to resolve customer inquiries.
• Ability to achieve or exceed revenue and profit goals.
• Basic computer knowledge/skills.
• Ability to work independently and as a team member.

• High school diploma or equivalent; additional certifications or training in marine services is a plus.
• Previous experience in parts sales, marine service, or a related field is preferred.

Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential

Job Responsibilities .
C = Constantly
F = Frequently
O = Occasionally
R = Rarely
(5-8 hrs. /shift)
(2-5 hrs. /shift)
(Up to 2 hrs. /shift)
(Not regular part of job)
Physical Activities
Remaining in a stationary position, often standing or sitting for prolonged periods
C
Repeating motions that may include the wrists, hands and/or fingers
C
Moving about to accomplish tasks or moving from one worksite to another
O
Operating motor vehicle
R
Communicating with others to exchange information
C
Assessing the accuracy, neatness and thoroughness of the work assigned
C
Hearing
O
Talking
C
Seeing
C
Eye/Hand/Foot Coordination
C

Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How would you best describe the environmental demands for this position? (Check only one)
Environmental Conditions
No adverse environmental conditions expected
✓ Poor ventilation
✓ Hazardous conditions
✓ Small and/or enclosed spaces
✓ Noisy environments
✓ Exposure to intense weather conditions
How would you best describe the physical demands for this position? (Check only one)
Physical Demands
Sedentary work that primarily involves sitting/standing
☐
Light work that includes…