Resident Representative

Overview

The Resident Representative is responsible for welcoming and engaging prospects, residents and guests in person and by phone, preparing and processing application packages, preparing leasing packages, sending out notices, showing units, interacting with potential and existing tenants, walking and inspecting property, providing customer service, identifying marketing and selling opportunities, processing renewals and recertifications, and leasing units.

• Maintain a detailed knowledge of the apartment community, amenities and community.
• Provide a daily inspection of show apartments and maintain model appearance.
• Handle all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects and obtaining signatures for completion of leases/paperwork prior to move‑in.
• Consistently document prospect phone and email contacts; accurately complete the market survey.
• Maintain an acceptable closing ratio.
• Collect and secure rental payments.
• Produce reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
• Assist in marketing; monitor the accuracy of advertisements and take appropriate action to correct; accurately and consistently document marketing traffic sources; assist in leasing events and promotions; assist in community marketing outreach weekly.
• Post to advertising sources daily as directed.
• Maintain organized community office files.
• Maintain a working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management.
• Assist in inspections of vacant apartments and take appropriate action to prepare them for move‑in.
• Promote resident retention by assisting with the renewal program.
• Report any observed maintenance problems.
• Adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
• Always be courteous and helpful to residents, prospective residents and co‑workers.
• Be available for overtime, weekend, holiday and evening work.
• Perform other duties as assigned.

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi‑lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro‑rations.
• Possesses excellent telephone and communication skills.