Sales Development Representative

Ship Monk isn't just a 3PL — we’re the tech‑powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

This role will report to the Sales Development Manager and plays a critical role in driving new business to Ship Monk by sourcing & qualifying outbound accounts that fit our model. They are the first point of contact for all of our clients and we consider them to be ultimate connectors or relationship builders, leveraging social media, email campaigns, and phone calls to help educate potential clients about our services.

• Learn & Educate. Capable of grasping our product features quickly and articulating relevant information accurately and persuasively. You need a strong desire to learn, educate, and share information on our ever‑changing product with merchants you target who may not yet know who we are.
• Outstanding Communication Skills. Able to spark interest by delivering a flawless, engaging pitch customized to the listener’s pain that drives further exploration of our capabilities. Skilled at uncovering important fulfillment details by asking strategic questions and offering consultative solutions that can lead sales to be closed by other teammates.
• Relationship Builder. History of connecting with people and building mutually rewarding relationships with a “Get Shit Done” attitude. Builds rapport through outstanding research and custom outreach with ideal customers who fit our model.
• Problem Solver. Able to get to the root cause of issues, using critical thinking to generate solutions, and schedule time with team experts to solidify recommendations or solve problems.

Make 60 phone calls and send 40 emails per day using Outreach.

Conduct discovery calls and build initial relationships with prospective customers.

Set qualified meetings for Account Executives to close deals.

Stay current on eCommerce trends and logistics solutions.

• Performance & Results‑Driven. Sales, portfolio, or relationship experience strongly preferred with the proven ability to drum up new business and spark engagement with potential merchants. Comfortable in a competitive environment, with evidence of personal ambition.
• Voracious Learner. When you encounter something unfamiliar, an innate desire propels you into GSD mode to eliminate ambiguity and master new information.
• Consultative. You believe knowledge is power and focus on the customer’s best interests over closing a deal. In the long run, the best fit is a mutual fit; you will be the first to point a prospective account into the correct fit using our knowledge and features.
• Team Player. Actively contributes to the group to meet goals, tasks, and projects. Players listen actively to coworkers, respect ideas, and aim to win collaboratively.

0–2 years of sales or relevant experience.

Ship Monk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.