Customer Success Leader

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the HVAC industry. NAS is a major national player in HVAC maintenance and service. We have 100+ offices across the U.S. and are expanding rapidly.

Matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and more. Note benefits may vary and are subject to change.

Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.

• Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
• Build, maintain, and grow key relationships with targeted existing and prospective national accounts
• Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, & repeat business
• Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
• Monitor customer success indicators and proactively address service gaps or risks
• Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
• Identify account expansion and growth opportunities within existing customer relationships
• Negotiate pricing and terms of sales and service agreements in alignment with business objectives
• Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

• Bachelor’s degree or equivalent combination of education & relevant experience
• Five years of sale experience
• Expert-level relationship-building, listening, persuasion, and negotiation skills
• Strong time management & organizational abilities
• In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
• Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
• Excellent written & verbal communication skills
• Substantial industry and product knowledge
• Proficiency in Microsoft Office applications & CRM software

Compensation: This is a salaried exempt role with a starting salary range of $75,000 - $105,000 annually. Eligibility for an annual bonus per company plan. Overtime not applicable.

Benefits: Tuition reimbursement; medical, dental & vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life & long-term disability insurance. New employees may receive up to: 12 days PTO, 2 well-being days, 1 volunteer day, 12 paid holidays & 3 floating holidays per year.

Lennox’s core values of Integrity, Respect & Excellence guide our culture. We are a global community that values each team member’s contributions and offers growth opportunities for all backgrounds. We are an equal opportunity employer committed to diversity.

Disclaimer:
Compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.