Sales Assistant

Sales Assistant.

Company: The Sauna and Steam Center, a Division of Florida Hot Tub & Sauna Center, Inc.

Location: Hollywood, FL.

Employment Type: Full-Time.

Reports To: Director of Sales.

The Sales Assistant is a key administrative support position responsible for helping the Sales Department operate efficiently and professionally. This position requires someone who is highly organized, detail-oriented, dependable, proactive, and comfortable managing multiple priorities.

The ideal candidate will be a strong communicator who enjoys working with customers, vendors, and internal team members and is capable of handling both routine administrative responsibilities and time-sensitive sales support tasks.

This is a hands-on position where accuracy, follow-through, organization, and initiative are essential.

• Answer incoming phone calls promptly, professionally, and courteously.
• Direct calls to the appropriate team member.
• Provide a warm, professional customer experience and ensure clients receive appropriate assistance.
• Follow up with clients and leads as directed by the Director of Sales or Sales Executives
• Maintain professional communication with customers, vendors, and team members.

• Enter and maintain customer and prospect information in Hub Spot CRM
  .
• Track customer activities, opportunities, follow-ups, and sales activity.
• Assist with tracking and following up on new business opportunities and client leads.
• Generate and distribute sales reports through Hub Spot or applicable software.
• Maintain organization across sales inboxes, project notes, task lists, and customer records.
• Assist the Director of Sales with administrative tasks and special projects.
• Complete daily activity reporting as required.

• Provide administrative support to the Director of Sales and Sales Department, including filing, scanning, copying, data entry, and document organization.
• Create, edit, and maintain documents, spreadsheets, reports, and other business materials.
• Utilize Google Workspace, Microsoft Excel, and other software applications to complete assigned tasks.
• Maintain organized digital files, project documents, and photo libraries.
• Update and maintain company templates, including Project Cost Worksheets (PCWs) and proposals.
• Help coordinate communications between customers, vendors, sales team members, and other departments.
• Assist with research, freight quotes, receivables, and other administrative projects as needed.

• Assist with accounts receivable activities.
• Contact customers regarding outstanding balances in a professional and courteous manner.
• Maintain accurate records of customer follow-up and payment-related communications.
• Escalate issues to the appropriate team member when necessary.

• Request and follow up on customer reviews through Hub Spot, Google, or other applicable review platforms.
• Maintain professional customer communications throughout the review-request process.
• Help support the company's reputation and customer satisfaction initiatives.

• Research new suppliers and products to support project development and estimates.
• Confirm and update current list pricing for accessories, equipment, materials, and other items.
• Assist with gathering information required for estimates and proposals.
• Assist with project-related administrative requirements as directed by the Sales Director.

• Monitor and research Crane Watch and other relevant South Florida construction and development resources.
• Identify potential new commercial and residential business opportunities.
• Extract and organize relevant project information for the Sales Department.
• Maintain accurate records of prospective projects and opportunities.

The successful candidate should possess:

• Proven experience as an administrative assistant, sales assistant, office administrator, or in a similar role.
• CRM experience required;
  Hub Spot experience strongly preferred
  .
• Excellent organizational and time-management skills.
• Strong…