Vice President, Direct Consumer Sales

## Vice President, Direct Consumer Sales & Experience Apply:
Ft. Lauderdale:
Full time:
Posted Today:
R-101214
** Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury
** Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality  a  Lady or Gentleman  of our esteemed team, you'll be entrusted with the art of delivering the impeccable  Gold Standards  that have made the Ritz-Carlton an epitome of excellence across the globe.
** The Essence of Excellence:
The Gold Standards
** The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
** The Employee Promise
** At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
* Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
* The Ritz-Carlton Yacht Collection was created for the traveler who has seen the world and wishes to see it differently the legendary service culture of The Ritz-Carlton, carried across the sea aboard a private yacht. Our guests do not purchase a cabin; they entrust us with an occasion. The way we sell must be as considered as the way we serve.

We are seeking a
** Vice President, Direct Consumer Sales & Experience
** to lead the entirety of our direct-to-consumer commercial engine. Reporting to senior commercial leadership, this executive owns inbound and outbound consumer sales, Travel Services (Air, Ground, and Hotel), and the Guest Experience Ambassador organization — the teams whose voices are, for most guests, the first expression of our brand.

This is a revenue leadership role with a hospitality soul. You will be accountable for direct consumer revenue delivery in a contact center environment, for the disciplined process and sales enablement architecture that allows that revenue to scale, and for a guest journey so seamless that the commercial machinery behind it is never once felt. You will partner closely with Marketing, Technology, Revenue Management, and our global business partners to convert demand into voyages and first-time guests into lifelong ones.#

Key Responsibilities ## Commercial Ownership & Revenue Delivery
* Own the direct-to-consumer revenue target — bookings, net ticket revenue, ancillary attachment, and occupancy contribution — and deliver it against plan on a monthly, quarterly, and annual basis.
* Build the annual direct sales plan and operating budget, including headcount, incentive design, channel investment, and capacity modeling aligned to deployment and inventory.
* Partner with Revenue Management on pricing, promotional constructs, and inventory strategy, ensuring commercial actions protect brand integrity and rate positioning.
* Establish the forecasting and pacing rhythm that gives the enterprise early, honest visibility into demand — with clear recovery plans when pacing softens.## Inbound & Outbound Consumer Sales
* Lead the contact center sales organization across inbound and outbound motions, setting the standard for how a…