Account Manager - Oncology; Fort Lauderdale, FL

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer.

For more information, visit  and follow the company on Linked In, X (Twitter) and Facebook. Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.

In pursuit of its goal to manage cancer across all stages of the disease, Guardant Health has launched multiple liquid biopsy-based tests, Guardant
360 and Guardant Reveal.

• Assist in operationalizing HCP requests and sample collection for Guardant Health tests in current clients
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Work to ensure timely sample acquisition
• Collaborate and coordinate with all sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient's needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GHI Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

• 2-3 years customer service/sales experience
• Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.
• Ability to engage in a consultative process while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at all levels throughout an organization
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent customer service skills.
• Outstanding strategic account planning skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Impeccable oral and verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and Power Point
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and possess a very positive attitude and an…