Director, Travel Commercial & Operations

Business Context Interval International has been a trusted leader in the travel exchange industry for 50 years, known for our commitment to exceptional service and meaningful experiences. As we embrace a new chapter, we’re investing in transformative change to keep our offerings fresh and relevant for today and tomorrow’s members. Guided by a deep respect for our legacy, we’re on the lookout for forward-thinking individuals who can bring innovative ideas, build meaningful relationships, and contribute to shaping the next chapter of travel and exchange.

This position is with Interval International, Inc., an operating business of Marriott Vacations Worldwide Corporation (“MVW” or “the Company”).

Position Location:

Onsite Miami, FLMarriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.

Job Summary Reporting to the Vice President, Global Marketing, the Director, Interval Travel Commercial Operations leads Interval's Cruise operation, with accountability for commercial performance, supplier strategy, operational execution, and building the foundation for a scalable travel business. The role leads high-volume outbound sales and member service operations, develops frontline agents, and scales the processes, tools, and capabilities needed to increase bookings, conversion, and customer value.

The Director partners across Sales, Revenue Management, Global Marketing, Digital, Technology, Finance, and Operations to market and deliver cruise offerings, align available inventory with member demand, and translate customer, industry, and financial insights into measurable results. Serving as the organization’s internal cruise industry authority, this leader strengthens supplier partnerships, establishes performance expectations, removes operational barriers, and builds the capabilities required for profitable, sustainable growth.

Expected Contributions Commercial Growth & Cruise Strategy Develop and execute the long-term strategy and annual business plan for the Cruise and Hotel product lines, aligned with company growth objectives.

Define the product roadmap, market positioning, and member value proposition for Cruise and Hotel offerings.

Identify and prioritize new products, bundled offerings, exclusive benefits, loyalty-focused experiences, and other opportunities that differentiate the portfolio.

Partner with Marketing, Sales, Digital, and Technology to position products effectively, strengthen customer acquisition, and increase conversion.

Serve as the organization’s internal authority on the cruise industry, providing insight into market trends, competitive developments, supplier capabilities, inventory, and emerging opportunities.

Financial Performance Own revenue, bookings, conversion, margin, forecast accuracy, and expense performance within the approved business plan.

Identify and prioritize opportunities to increase bookings, strengthen member engagement, improve conversion, and drive profitable growth.

Partner with Sales and Marketing to translate member demand, available inventory, supplier promotions, and market opportunities into targeted campaigns and sales initiatives.

Develop business cases, investment recommendations, and action plans based on customer demand, competitive position, operational readiness, and expected financial return.

Evaluate promotional strategies, sales performance, product offerings, and customer acquisition opportunities to improve…