Business Development Manager

The Director of Business Development is responsible for driving revenue growth, strengthening strategic client relationships, elevating the Opustone brand, and enhancing customer experience across all South Florida locations. This role serves as a key ambassador of the company, developing and managing relationships with top accounts, architects, designers, developers, builders, fabricators, and other industry influencers while working closely with Sales, Marketing, Operations, and Leadership.

The Director of Business Development is accountable for generating measurable sales opportunities, increasing market share, protecting key client relationships, coaching sales teams on relationship development, and ensuring all client interactions reflect Opustone's luxury brand standards. This position plays a critical role in translating marketing initiatives, events, partnerships, and networking efforts into revenue-generating opportunities.

• Develop and execute business development strategies to increase sales across Opustone’ s Miami, Fort Lauderdale, and West Palm Beach locations.
• Identify, pursue, and secure new business opportunities within the architecture, interior design, builder, developer, hospitality, and luxury residential sectors.
• Grow revenue from existing strategic accounts while developing new high-value relationships.
• Partner with showroom sales teams to identify opportunities and convert prospects into active customers.
• Generate a qualified pipeline of projects and opportunities that contribute directly to company revenue goals.
• Participate in customer meetings, property visits, project presentations, and specification discussions.
• Assist with securing product specifications during the early stages of project development.
• Track business development activities, opportunities, and sales outcomes through company reporting systems.

• Serve as executive liaison for Opustone’ s top accounts and key industry partners.
• Build and maintain strong relationships with architects, designers, developers, builders, and fabricators throughout South Florida.
• Conduct regular client visits to maintain engagement and identify business opportunities.
• Develop account growth plans for strategic and high-volume customers.
• Facilitate coordination between clients and internal teams to ensure project success.
• Maintain awareness of client needs, market trends, and competitive activities.
• Support customer retention efforts through proactive relationship management and service recovery.

• Act as the internal advocate for the customer experience across all South Florida locations.
• Evaluate customer touchpoints and recommend improvements that enhance the luxury client experience.
• Work with showroom leadership to ensure consistent execution of Opustone's service standards.
• Protect and elevate the Opustone brand through exceptional customer interactions.
• Assist with resolving escalated customer concerns and relationship-sensitive situations.
• Monitor customer feedback and identify opportunities for service improvements.
• Ensure that all client-facing experiences align with the company's premium positioning.

• Collaborate with sales representatives and showroom managers to strengthen customer engagement strategies.
• Mentor sales teams on relationship-building, networking, consultative selling, and luxury client engagement.
• Support sales representatives in developing and maintaining high-value accounts.
• Participate in account strategy discussions and project reviews.
• Share industry insights, market intelligence, and business development best practices with the sales…