Communication Systems Operator

Primary Purpose

Maintain communications support, information management, and communications control for NSU campuses and Student Educational Centers. Assumes responsibility for detection and prevention of safety and security hazards, and for centralized operation and monitoring of integrated access control systems.

• Follow departmental guidelines on customer service to ensure quality service to internal and external stakeholders.
• Respond promptly to requests in accordance with Public Safety standards to provide timely customer service.
• Monitor and promptly respond to alarms for NSU properties, ensuring the safety of the NSU community.
• Conduct accurate and timely investigations using electronic resources to support crime prevention and risk management, ensuring a safe campus.
• Use surveillance methods to identify suspicious activity and respond accordingly to maintain a safe NSU environment.
• Create and maintain accurate records of calls received.
• Perform other duties as assigned or required.

Must be able to work any day and on any shift, including nights, weekends, and holidays.

• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask.
• Conflict management skills.
• Ability to work under pressure.
• Ability to maintain composure and professionalism in stressful situations.
• Proficient knowledge of MS Office (Word, Excel, Outlook); data entry and typing skills;
  Internet research abilities.
• Ability to enter and verify information with accuracy.
• Ability to understand and follow oral and written instructions.

• May involve short, intermittent, and/or prolonged periods of sitting and/or standing.
• May require use of equipment such as pens, pencils, and computer keyboards.

None specified.

High School Diploma or Equivalent.

One (1) or more years of Customer Service, Administrative, police dispatch, or call center experience.

• Previous dispatch center experience.
• Typing speed of more than 30 words per minute.
• Previous surveillance control experience.
• Previous electronic access control experience.
• Previous alarm monitoring experience.

Yes.

Yes.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Nova Southeast University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.