Field Service Technician

Overview

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.

Travel to various customer sites domestically and internationally is required.

• Aviation Solutions
• Ports & Borders
• Global Services

• Perform customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Conduct on-site installation and testing of equipment to ensure proper working order.
• Isolate equipment start-up malfunctions and take corrective action.
• Perform ad‑hoc and predetermined work assignments with instructions.
• Follow all established guidelines, procedures, and policies.
• Work on assignments that are semi‑routine in nature where the ability to recognize deviation from accepted practice is required.
• Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).
• Work in a customer environment with systems operated in a 24/7 environment that require immediate response times (either while on‑shift or after‑hours on‑call) and drive long distances to sites.
• Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers.

• Related trade experience (electrical, electronic, mechanical) or military training; equivalence achieved through at least 2 years of electrical or mechanical field service experience.
• Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Excellent communication skills and a strong customer‑focus, teamwork orientation. Must be responsive to all customer issues at all times and be willing and able to travel at short notice.
• Must be able to pass an in‑depth background check (TSA eQIP).
• Computer literacy; competency in all programs within MS Office Suite and aptitude for learning specialized software programs.

• Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self‑motivated, reliable, and accountable individual.
• Physical: lift/carry 50 lbs, push/pull 200 lbs, move/manipulate equipment up to 1000 lbs with assistance of carts, hoists, davit cranes, pallet jacks, or other devices as defined in the manuals and technical advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Ability to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Salary range: $65,000 to $70,000.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.