Ops Family Support Worker

Overview

The position is an OPS (Other Personal Services) role located onsite at one of our Broward County facilities. It requires daily in-office or field work and does not offer paid time off. Health benefits are offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan. Applications must be completed through People First.

• Provide customer service by answering the 954-INSURES line to assist consumers with the Florida Kid Care application process.
• Answer incoming calls, retrieve messages, return calls, and assist with online applications.
• Identify and resolve Florida Kid Care technical issues as requested.
• Serve as the local source of customer service information for community-based organizations and consumers in Broward County.
• Distribute Florida Kid Care materials to community organizations, schools, childcare providers, places of business and civic leaders.
• Mail or hand deliver marketing materials or promotional items as requested.
• Assist in stocking and having readily available large quantities of Florida Kid Care materials (postcards, brochures, posters, applications, promotional items, etc.) for community partners in Broward County.
• Attend community events and provide educational presentations about the Florida Kid Care Program.
• Serve as the local client advocate for families, identifying Florida Kid Care issues and referring them to the appropriate Florida Kid Care Program Office.
• Update database and electronic logs with data for incoming calls, client services, applications submitted, events attended, and materials distributed.
• Collaborate with the outreach team to plan local marketing outreach activities and participate in public relations activities as resources allow.
• Visit Broward County Public Schools to view information helpful for Florida Kid Care enrollment.
• Participate in all communication activities such as conference calls, workgroup meetings, trainings, and presentations provided by the Department and the Florida Kid Care Outreach Program.
• Assist the local advisory committee, the Kid Care Partners Taskforce, in planning and assessing Florida Kid Care outreach activities in Broward County.
• Performs other duties as required.

• Willing to work before, during, and/or beyond normal hours in the event of an emergency, including in special needs or Red Cross shelters or other emergency duties.
• Daily in-office or field work; ability to come to the office daily and perform field work.
• Valid driver's license, clean record, access to a car for work, and willingness to drive to multiple sites as required.
• Minimum of three (3) years of customer service experience over the phone or in person.
• Experience conducting community outreach.
• Able to work evenings and weekends as determined by program needs.

• Experience facilitating community presentations.
• Experience working with Federal Eligibility Programs.
• Experience with Microsoft Office programs.
• Experience working with social service programs.
• Bilingual, fluent in English/Spanish or English/Creole.

Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration:

We use teamwork to achieve common goals & solve problems. Accountability:
We perform with integrity & respect. Responsiveness:
We achieve our mission by serving our customers & engaging our partners. Excellence:
We promote quality outcomes through learning & continuous performance improvement.

FORT LAUDERDALE, FL, US, 33315

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Note:

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Gender or veteran-related eligibility statements, as applicable to the candidate pool, and standard notices about Equal Opportunity employment are included to comply with state requirements.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center or . The State supports a Drug-Free workplace with required drug testing in accordance with applicable laws.

The State of Florida supports a policy to assist military veterans through the VALOR program, expediting…