Outreach Housing Specialist

Outreach Housing Specialist

Serves as a liaison, coordinator and/or advocate between the Homelessness, Housing case Management, Medical Care departments or other community medical or agency service provider to remove Homelessness barriers to House /care for clients. Accompanies clients to Housing, medical, mental health, substance use disorder treatment or social service appointments to improve Housing Stability and medical care
· Creates rapport within client interaction to help each progress in their Housing Issue to avoid homelessness situation. Interviews prospective clients to determine Homeless need, individual needs, and eligibility for various medical and social services, enrolling them into available community programs. Maintains organized system of tracking client outcomes through the services point systems (HMIS) and follow up with the goal of seeing clients progress toward improvements in their lives.

Conduct initial interview/intake and client housing barriers and other assessments. Gather and document all necessary information for program eligibility and case plans. Help program participants identify potential neighborhoods where they wish to live, conduct housing searches in said areas and negotiate with potential landlords on behalf of the participants. Services Planning and Documentation Conduct research, outreach, education, and public relations to build a pool of landlords and property management companies willing to rent to program participants.

Coordinates, support and follows up on medical treatments. Maintains an average annual active caseload as assigned by the supervisor. Assist in the processing and submission of applications for housing (subsidized and unsubsidized). Inputs client information using electronic data entry according to agency and departmental guidance. Manages Resources:
Maintains comprehensive knowledge of community services to apply knowledge of services to individual client needs. Supports billing through concurrent documentation of service provided and budget activities as required (i.e., reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, HIMS, Next Gen and client electronic health records). Participates in staff training sessions within the time frames specified and as required by the agency and the funding source.

Other Participates in agency developmental activities as requested.

Physical Requirements This work requires the following physical activities: constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching, and standing are required. Work usually performed in an office setting. Travel Requirements and Details Own transportation required/ Home, Airport, streets Visits/ Annual. Work Experience Two (2) years of related work experience is required. Knowledge of homeless community resources and community services is required.

Experience to work with multicultural and diverse population. Experience in Rapid Re-Housing program, Permanent Supportive Housing and FQHC program.

Education:

High school diploma is required.

Skills Required:

Oral Communication, Advanced Interpersonal Skills, Advanced Multitasking, Advanced Verbal Communication, Advanced Patience, Advanced Enthusiasm, Advanced Microsoft Office, Advanced Phone etiquette, Advanced Courteous, Advanced Team Player, Advanced Windows, Advanced Phone Systems, Advanced Customer Support, Advanced Customer Focus, Advanced Communication Expert, Customer Service Expert, Written Communication Expert, Bilingual (Other) Expert Behaviors

Required:

Detail Oriented, Team Player, Enthusiastic, Dedicated Motivations

Required:

Flexibility

Education Required:

High School or better. Experience

Required:

2 years:
Knowledge of homeless community resources and community services is required. Experience to work with multicultural and diverse population. Experience in Rapid Re-Housing program, Permanent Supportive Housing and FQHC program. Equal Opportunity Employer