Case Manager- Fort Lauderdale Airport

Job Details Posting Details

• Posted on May 8, 2026

Showing 1 location:
BR871
871 W Oakland Park
Ft. Lauderdale, FL 33311, USA

Housing Opportunities Coordination:

• Oversee Outreach Specialist performance and activities.
• Screen and/or assess all new clients from Family Street Outreach program for housing services and other forms of housing stability services (e.g., Section 8;
  Permanent Supportive Housing, Rapid Rehousing, Elderly and Veteran’s affairs, Homeless Assistance programs and other housing services) according to client’s needs.
• Complete registration in the Homeless Management Information System (HMIS) and other housing programs.
• Determine eligibility for Family Street Outreach to other housing programs.
• Identify resources and refer to appropriate housing programs and Coordinated Entry (HIP) for housing assistance.
• Follow up on clients’ housing stability, Permanent Supportive Housing, Rapid Rehousing, HOPWA, EHE, shelters and others.
• Refer clients who qualify for Permanent Supportive Housing, Rapid Rehousing, HOPWA, EHE, Elderly and Veteran’s affairs and others.
• Prepare staff schedule and adapt to a changing schedule and environment.
• Other outreach opportunities as needed.
• Coordinate bed and shelter referrals.
• Guarantee HMIS data management and accuracy.
• Refer the client to Medical, Dental, Behavioral Health, social services such as:
  Application Social Security, Food Stamps, Tops, Financial Assistance.

Caseload Management:

• Maintain an average hourly billing and active caseload as assigned by manager.
• Act as a liaison when required to ensure clients are properly referred within agency programs or external services to remove barriers to treatment and care.

Service Planning and Documentation:

• Ensure all documentation is timely, accurate, legible, clear, and uploaded in HMIS.
• Empower clients to participate in their treatment planning as needed.
• Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
• Input client information using electronic data-entry according to agency and departmental guidelines.
• Maintain an accurate record on time sheet reflecting time spent in program worked.
• Prepare necessary program reports and records as requested by the supervisor and/or manager.

Manage Resources:

• Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
• Support billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: HMIS, Web-based systems, Provider Enterprise, Next Gen and Electronic Health records).
• Participate in staff training sessions within the time frames specified and as required by the agency and the funding source.

Community Involvement:

• Participate in agency developmental activities as requested.
• Represent Care Resource in meetings, health fair and any walkthrough requested by the grantee of the program.
• Other duties as assigned.

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
• Listens to the internal or external customer attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered.

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
• Prioritize internal or external customer requests to ensure the prompt and effective response is provided.

Safety

• Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
• Understands and appropriately acts upon the assigned role in Emergency Code System.
• Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility:

• The responsibility for internal and…