Ops Family Support Worker

Ops Family Support Worker -

This position requires you to work on site at one of our facilities located throughout Broward County. This position requires daily in-office or field work. This is an OPS (Other Personal Services) position and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application. When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed.

Incomplete applications will not be considered.

Provide customer service by answering the 954-INSURES line to assist consumers with the Florida Kid Care application process. Answer incoming calls, retrieve messages, return calls, and assist with online applications. Identify and resolve Florida Kid Care technical issues as requested. Serve as the local source of customer service information for community-based organizations and consumers in Broward County. Distribute Florida Kid Care materials to community organizations, schools, childcare providers, places of business and civic leaders.

Mail or hand deliver marketing materials or promotional items as requested. Assist in stocking and having readily available large quantities of all Florida Kid Care materials, such as postcards, brochures, posters, applications, promotional items, and other information needed by community partners in Broward County who are assisting with Florida Kid Care outreach. Attend community events and provide educational presentations to the community about the Florida Kid Care Program.

Serve as the local client advocate for families, via phone or in person, for the identification of Florida Kid Care issues. Refer such issues to the appropriate Florida Kid Care Program Office. Update database and electronic logs by typing in data for incoming calls, client services, applications submitted, events attended, and materials distributed. Collaborate with the outreach team to plan local marketing outreach activities and participate in public relations activities, such as radio and television appearances, and community events as resources allow.

Visit Broward County Public Schools to view information helpful for Florida Kid Care enrollment. Participate in all communication activities such as conference calls, workgroup meetings, trainings, and presentations provided by the Department and the Florida Kid Care Outreach Program. Assist the local advisory committee, the Kid Care Partners Taskforce, which is responsible for planning and assessing Florida Kid Care outreach activities performed in Broward County.

Performs other duties as required.

A valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes and willing to drive to multiple sites as required by program needs. Have a minimum of three (3) years of customer service experience over the phone or in person. Experience conducting community outreach. Able to work evenings and weekends as determined by program needs.

Experience facilitating community presentations. Experience working with Federal Eligibility Programs. Experience with Microsoft Office programs Experience working with social service programs. Bilingual, fluent in English/Spanish or English/Creole.