EHE Case Manager

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health. Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability, and a resolute commitment to equity in health care.

This position is responsible for coordinating and navigating housing solutions and social services to support individuals in the community with access to and adherence to housing options based on individual’s resources.

• Strong background in housing resources and experience working with individuals experiencing housing instability, homelessness, and other barriers to stable housing, with the ability to effectively navigate community resources and housing systems to support successful client outcomes.
• Engages, counsels, manages, motivates, and effectively works with high-risk, vulnerable patient population, including chemically dependent persons.
• Engages, counsels, manages, and effectively works with persons in crisis.
• Completes assessments of client’s strengths, needs, abilities, and preferences.
• Develops an individual plan of care and/or transition plan based on identified client’s needs.
• Provides direct support to clients in implementing activities to meet case plan goals and objectives.
• Arranges for services through linkage, referral, and navigation services.
• Provide support to initiate and follow through with appointments and requirement for health care and ancillary support services, including attending appointments.
• Provides HIV, STD, Medical Adherence and Risk Reduction Education to individuals.
• Guides clients in applying and accessing eligible benefits.
• Prepare and facilitate groups including life skills, social rehab and psycho educational.
• Supports clients in communication with external and internal providers.
• Meets with internal and external interdisciplinary treatment team members to coordinate client services and documents outcomes of meetings, including hospitals, health department and medical providers.
• Submits all documentation in an accurate and timely manner. Achieves and maintains program established productivity levels.
• Promotes program refinement, understands client/public need and effectively participates in all assigned meetings.
• Communicates with Hotels, Landlords and other emergency housing providers.
• Maintains databases, data entry, data tracking systems and reports as assigned.
• Maintain procedures and organizational needs for the housing programs.
• Provides administrative support to program staff to streamline care to clients.
• Support clients in obtaining required program eligibility documents.
• Works alongside finance team to facilitate emergency housing payments.
• Participates in maintaining structure and order and necessary drills for the Client Services Center and document incidents, concerns, and observations.
• Attend and participate in staff meetings, program meetings, and staff training as determined by supervisor.
• Performs other duties as assigned.

• Excellent verbal and written communication skills with the ability to communicate with diverse populations in public settings.
• Have a solution focused approach to conflict and challenges.
• Ability to effectively engage and work in a stressful environment with high-risk, vulnerable client population and persons in crisis.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to maintain a strong sense of respect for confidentiality involving both clients and fellow employees.
• Ability to establish and maintain effective working…