Operations Supervisor

National Jets Air Center (NJAC) is the longest-running private jet terminal and fixed base operation (FBO) at Fort Lauderdale-Hollywood International Airport. Established in the 1960s, NJAC has earned a reputation for award-winning service, safety, and excellence. Our FAA Part 145 Maintenance and Repair Station supports both transient and based aircraft with the highest technical standards.

For over 70 years, the Boy family’s legacy has guided our mission to serve with integrity, passion, and precision. Consistently ranked among the Top 10 FBOs in the U.S. and recognized for our outstanding Line Service team, NJAC continues to set the standard in aviation hospitality.
Join a team where tradition meets innovation, and every day offers an opportunity to deliver excellence in aviation service.

National Jets is seeking an Operations Supervisor for Line Service to join our team in the Fort Lauderdale area. We are looking for an enthusiastic individual with a passion for aviation, who has initiative and competence to make a significant contribution to the organization.

The Operations Supervisor is responsible for leading and directing activities of Line Service Technicians engaged in providing services to general aviation aircraft, crew, and passengers. They oversee all aviation ground support and guest services provided and ensures that all aircraft are handled professionally, efficiently and safely.

Provide day-to-day leadership and direction to deliver safe and reliable operations and service.

• Delegating and assigning duties to qualified personnel, monitoring progress, and assessing results.
• May perform the same or similar functions as those assigned to the workgroup to include:
  • Meet, greet customers, and assist with services.
  • Providing marshalling, parking, towing, wing walking for aircraft arriving or departing ramp area.
  • Providing lavatory and water service.
  • Providing fueling and oil services for aircraft.
  • Providing shuttle service for passengers/crew.
  • Assisting passengers and/or crew with baggage/cargo.
  • Assisting with general cleaning and clearing of debris from ramp, building, and customer areas.
• Promote a culture of safety through continuous safety briefings, training, observations, and personal conduct.
• Coordinate with ramp and maintenance personnel to reposition aircraft according to operational needs.
• Review daily schedule for proper ramp planning. Ensure scheduling meets customer demand.
• Monitors international arrivals and departures for efficient customs handling. Ensure base is customs compliant with all training and regulations.
• Assist crews and customers as necessary with service requests. Resolves complaints as they arise.
• Perform as a mentor to Leads and other employees to maintain a high level of customer-centric service.
• Oversight of the base CBT and OJT training program. Develop and update as needed all training required to remain compliant with FAA, TSA, NFPA, ATA, National Jets, and FLL airport regulations.
• Maintain regulatory compliance with all federal, state, and airport agencies.
• Interviewing, hiring, appraising performance, rewarding and disciplining employees, addressing internal complaints, and resolving problems as needed for compliance with company policies.
• Effectively communicate with other departments and internal customers.
• Able to direct personnel in a fair, equitable, and consistent manner.
• Coordinate schedules and time off requests for the line service team.
• Provide administration of all airport badging and records requirements for the company and tenants.
• Oversee compliance of all quality control procedures, including daily, monthly, quarterly, and annual checks.
• Ensure all equipment is properly maintained. Assure all required service and safety checks are completed.
• Oversee facility preventative and non-scheduled maintenance requirements and repairs.
• Monitor, order, and maintain sufficient inventory of fuels, oils, and spill-recovery materials.
• Conduct shift briefings with subordinate leads and employees.
• Able to organize and disseminate operational information as received or directed.
• Coordinate monthly safety meetings, discriminate, and ensure compliance with all company policies.
• Correspond with tenants to maintain strong relationships and inquire about facility or service needs.
• Ensure a culture that promotes customer loyalty by creating an environment of employee engagement.

• PREFERRED
• High school diploma or General Education Degree (GED) is required…