Franchise Business Consultant (FBC) II

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Full Time G4 Fort Lee, NJ, US

3 days ago Requisition

Salary Range: $70,000.00 To $82,000.00 Annually

Franchise Business Consultant (FBC) II

Exempt

Regional Manager, Sr. Regional Manager

Full Time Employee

Operations Team

NJ, GA or VA

The Franchise Business Consultant (FBC) serves as the primary operational partner and field consultant between Tous les Jours franchisees and the corporate office. Reporting to the Regional Manager (or Sr. Regional Manager), the FBC is directly responsible for a portfolio of assigned franchise locations.

The core mission of this role is to drive sustainable revenue growth and ensure strict adherence to brand standards across the assigned stores. This is achieved through hands‑on support for New Store Openings (NSO), in‑depth sales performance analysis, operational consultation to improve store efficiency and QSC compliance, and acting as the central point of contact for all franchisee communications and issue resolution.

The FBC is instrumental in executing corporate strategies at the store level and ensuring the financial health and operational excellence of the franchise system.

• Audit & Remediation
  :
  Conduct quarterly Quality, Service, and Cleanliness (QSC) audits for all assigned stores, identifying operational deficiencies and managing the franchisee to ensure timely correction and improvement.
• Policy Implementation
  :
  Monitor and guide franchisees to ensure adherence to all corporate policies and standards regarding Brand Identity (BI), Store Identity (SI), and operational procedures.
• Policy Coordination
  :
  Serve as the intermediary between franchisees and corporate departments (e.g., Marketing, SCM) to coordinate the rollout of new or changed company policies, addressing franchisee inquiries and ensuring smooth implementation.
• Initial Policy Feedback
  :
  Contribute constructive, low-level operational feedback to relevant corporate departments regarding the feasibility and impact of potential new policies on franchisees before final implementation.
• Sales Monitoring
  :
  Manage a portfolio of 10 to 15 assigned franchise locations, daily monitoring their sales, and key operational metrics to ensure targets are achieved and maintained.
• Data-Driven Consultation
  :
  Conduct in-depth analysis of POS sales data and Sales Mix composition to diagnose performance gaps and provide strategic recommendations to franchisees for continuous revenue growth.
• Menu Optimization
  :
  Provide consultation on adjusting the product mix and display strategy within the standardized franchise menu to ensure the offering is optimally aligned with the local trade area and customer demographics, driving higher sales for preferred categories.
• New Product Launch (NPL) Adoption
  :
  Proactively communicate with and encourage franchisees to place initial orders for new products and consistently follow up with non‑ordering stores to drive rapid adoption and proliferation of newly launched menu items.

• Revenue Growth Planning
  :
  Develop and execute sales activation strategies based on data analysis. This includes planning and implementing local promotions (for the entire portfolio or specific stores) and analyzing their effectiveness.
• Local Market Penetration
  :
  Propose and support area marketing activities such as collaborating with local influencers, seeking media exposure, or engaging with community organizations to increase brand awareness and foot traffic.
• Optimized Menu Strategy
  :
  Provide consultation on market‑specific menu configuration to ensure the product offering is optimally aligned with the local trade area and customer demographics.
• Pre‑Opening Coordination
  :
  Collaborate with the Interior Design team and the franchisee on operational aspects of the Floor Plan and store design. Coordinate initial product selection, menu planning, and logistics (w/SCM team) to ensure a smooth pre‑opening phase.
• On‑S…