Sales Operations Director

Sales Operations Director

USP Management, Inc., a leader in steel coil import, processing, and distribution, is seeking a proactive and results-driven Sales Operations Director. This pivotal role oversees the day-to-day operations of our core business and ensures scalable, efficient processes that support sustainable growth. The ideal candidate will also contribute to strategic partnership development and M&A activities alongside senior leadership.

Responsibility Areas:

• Lead and optimize business operations related to sales coordination, supply chain, and logistics.
• Develop and implement operational strategies that improve efficiency, cost control, and service quality.
• Oversee vendor/supplier relationships and ensure accurate inventory flow, pricing, and profitability tracking.
• Monitor and report on steel-specific KPIs such as inventory turnover, order accuracy, and on-time delivery metrics.
• Ensure compliance with international trade and customs regulations, including familiarity with U.S. tariffs (e.g., Section 232), anti-dumping duties, and coordination with customs brokers.
• Identify and address operational gaps; lead continuous improvement initiatives across workflows and systems.
• Collaborate with sales and executive teams to align operations with customer needs and business growth objectives.
• Manage cross-functional communication across departments to maintain operational alignment.
• Build and maintain performance reporting systems, KPIs, and executive dashboards.
• Support business expansion, including participation in M&A evaluations and strategic partnership development.

Minimum Qualifications:

• 8+ years of experience in business operations, logistics, or supply chain—preferably in industrial, B2B, or manufacturing settings.
• Prior leadership experience managing teams or cross-functional projects in an operations setting.
• Experience leading a team of sales professionals.
• Deep understanding of operational processes, including familiarity with customs regulations, tariffs, and international trade compliance.
• Strong problem-solving capabilities with a focus on resolving operational and vendor/customer-related issues.
• Strategic thinker with excellent analytical abilities and sound business judgment.
• Proficiency in MS Excel and PowerPoint for operational reporting and data analysis.
• Strong communication and coordination skills; ability to present operational insights clearly to leadership.
• Familiarity with ERP, CRM, or supply chain management systems.
• Self-motivated and organized, with the ability to manage multiple priorities simultaneously.
• Detail-oriented with a strong sense of ownership and accountability.
• Bachelor's degree in Business, Operations Management, or a related field.
• Bilingual in English and Korean is required to support cross-border business activities.

Preferred Qualifications:

• Industry experience working in industrial operations, B2B environments, or any related sectors.
• Experience serving buyers in sectors such as construction, energy, automotive, or related industries.
• Experience supporting strategic initiatives such as M&A evaluations, restructuring, or business partnerships.
• Advanced degree (MBA or equivalent) or professional certifications in Management and Operations Management, or a related field.

Work Hours:

Full-Time (Monday – Friday, 8:30 AM – 5:30 PM)

We believe great work deserves great support. Here's what we offer:

• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Days, and Holidays
• Performance Bonuses
• Educational Training Reimbursements
• Employee Referral Incentives
• Daily Lunch Fringe Allowance
• Team Lunches & Dinners
• Fitness Membership Reimbursements
• Employee Birthday Gifts
• Recognition & Service Year Awards

USP is an Equal Opportunity/Affirmative Action Employer — M/F/Disabled/Vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.