Senior Client Support Administrator; Information Technologist III

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The Senior Client Support Administrator (Information Technologist III) is part of a dynamic team that delivers Information Technology, Digital Training, and Logistics, including private networks used to conduct training and support for our DoD Customer.

The successful candidate shall provide client administration for Microsoft desktop and laptop systems.

• Makes recommendations to the Information Technology (IT) Information Integration Division for the Sustainment Center of Excellence (SCoE).
• Uses broad knowledge of IT concepts, principles, and methods to perform analysis and provide solutions to challenging problems.
• Supports computers and applicable equipment throughout their lifecycle, including setup/configuration, software installation, troubleshooting, and maintenance for all systems.
• Provides expert technical support to image computers using the approved Microsoft OS and Army Gold Master baseline image.
• Thorough knowledge of software tools and processes to load images and configure computers.
• Maintains expert knowledge of PC architecture, hardware, software capabilities, and configurations.
• Works with other specialists to prioritize and accomplish customer support tasks.
• Balances user requirements, resources, and organizational goals to maintain high customer service quality.
• Responds to inquiries via phone, in-person, and online service request system.
• Addresses or refers customer problems, coordinates resolution, and logs events.
• Acts as the primary provider of direct customer support.
• Keeps team members updated on new hardware, software, and organizational developments.
• Collaborates to eliminate chronic issues and shares lessons learned.
• Participates in developing techniques to improve customer satisfaction and organizational effectiveness.

• Active Secret Clearance (must be US Citizen)
• Bachelor’s Degree in Computer Science, Information Systems, or related field, or 8+ years relevant experience.
• Must obtain Computing Environment (CE) certification per DoD directive 8570.01-M IAT Level II, and maintain it.
• Minimum 8 years client support in a Microsoft Windows environment (Windows 10, Office 2013).
• At least 5 years deploying Microsoft Windows systems and 3+ years supporting Windows Server 2003/2008, Exchange, Forefront TMG, SharePoint, SQL Server.

Agil3 Technology Solutions LLC (A3T) is a Northern Virginia-based, ISO 9001:2018, ISO 20000 & ISO 27001 certified, Women-Owned (WOSB), Service-disabled Veteran-Owned (SDVOSB) small business. Recognized in industry rankings and growth awards, we are a leading cybersecurity firm expanding our team. We offer excellent benefits including medical, dental, vision, life, disability insurance, 401k with match, paid holidays, PTO, professional development, and travel reimbursement.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Internet Publishing

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