Information Technologist III – VTC Facilitator Security Clearance

Information Technologist III – VTC Facilitator

Location:

Fort Lee, VA

Clearance:
Active Secret (Required)

Job Type: Full-Time | On-Site

Join the CASCOM G-6 team supporting secure and non-secure Video Teleconferencing (VTC) operations across T2

COM classrooms and command environments. This role ensures reliable, secure, and seamless communication for training, leadership engagements, and mission coordination.

• Provide daily operation and sustainment of Video Teleconferencing (VTC) systems and facilities
• Deliver desk-side support and instruction to users on proper use of VTC equipment and conferencing tools
• Train users on VTC system setup, operation, and best practices
• Utilize scheduling software to coordinate VTC sessions, ensuring proper alignment of participants, facilitators, and resources
• Perform pre-conference setup and testing, ensuring systems are fully operational prior to meetings or events
• Monitor and manage live VTC sessions to ensure continuous, high-quality, and disruption‑free communication
• Operate crypto keying functions for secure video teleconferences in classified environments
• Assist users with access and operation of SIPRNET kiosks and secure communication systems
• Troubleshoot and resolve audio, video, network, and connectivity issues in real time
• Provide technical support and backup assistance to the Cyber Security Division as required
• Coordinate with IT, AV, and network teams to escalate and resolve complex issues
• Document VTC activities, issues, and resolutions in approved ticketing and tracking systems
• Ensure all operations comply with DoD, Army, NETCOM, and local security policies and procedures

• Minimum of eight (8) years of client support in a Microsoft Windows‑based environment
• Eight (8) or more years in deploying systems in a Microsoft Windows environment
• Three (3) or more years of specialized experience supporting Windows Server 2019, Microsoft Exchange, Microsoft Forefront Threat Management Gateway (Forefront TMG) and related server and application environments
• Knowledge of IT concepts, principles, and methods
• Knowledgeable in use of software tools and processes for loading software images and managing supported computers
• Knowledge of PC architecture and hardware and software capability and configurations
• Ability to operate all video teleconference systems and possess facilitation operations knowledge
• Knowledge of crypto keying functions of equipment for secure video teleconferences

• Bachelor’s degree in Computer Science, Information Systems, or related field of study, or eight (8) or more years of related experience
• Security+ (IAT II) required

nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.