Associate, AI UX Designer

Position Overview

Cross River Bank is seeking an AI UX Designer with a passion for crafting intuitive, human-centered experiences for AI-powered products within the financial industry. You will shape how users interact with intelligent systems from conversational interfaces and generative AI tools to complex data-driven workflows ensuring our AI capabilities are accessible, trustworthy, and delightful to use.

• Design end-to-end user experiences for AI/LLM-powered products, including conversational interfaces, agent-driven workflows, and generative AI tools.
• Collaborate closely with AI/ML Engineers and Full Stack Engineers to translate complex AI capabilities into intuitive, user-friendly interactions.
• Develop interaction patterns, wireframes, prototypes, and high-fidelity designs for AI-first experiences using tools such as Figma.
• Define and refine UX strategies for prompt-driven interfaces, ensuring users can effectively communicate intent and interpret AI-generated outputs.
• Conduct user research, usability testing, and A/B experimentation to validate design decisions and optimize AI interaction flows.
• Establish and maintain a scalable design system that supports rapid iteration of AI-powered features across the platform.
• Design trust and transparency patterns— including explainability, confidence indicators, and error recovery— that align with responsible AI principles.
• Partner with product managers and stakeholders to translate business vision into compelling user experiences that balance innovation with regulatory compliance.
• Stay at the cutting edge of AI/UX trends, evaluating emerging interaction paradigms such as multimodal interfaces, agentic UX, ambient AI, and advocating for their adoption where appropriate.

• 4+ years of professional UX/Product Design experience, with a proven portfolio demonstrating complex, data-rich, or AI-driven product work.
• 2+ years of experience designing for AI, machine learning, or conversational interfaces (chatbots, copilots, intelligent assistants).
• Expert proficiency in Figma and modern prototyping tools, with experience creating interactive prototypes that simulate AI behaviors.
• Strong understanding of LLM capabilities and limitations—ability to design experiences that gracefully handle non-deterministic outputs.
• Experience with design systems at scale, including component libraries, design tokens, and cross-platform consistency.
• Deep knowledge of user research methodologies, including qualitative and quantitative approaches for evaluating AI experiences.
• Hands‑on experience collaborating with engineering teams in Agile/Scrum environments, with the ability to provide production-ready specifications.
• Great communicator with the ability to influence technical direction, articulate design rationale, and manage stakeholder expectations.
• Familiarity with front‑end technologies (React, HTML/CSS, JavaScript) sufficient to understand engineering constraints and prototype interactions.

• Experience designing for financial services, banking, or fintech products.
• Understanding of RAG (Retrieval-Augmented Generation) workflows and how to design user-facing outputs from complex AI pipelines.
• Background in prompt engineering or prompt UX—designing how users craft and refine inputs to AI systems.
• Knowledge of accessibility standards (WCAG) and inclusive design practices for AI-powered interfaces.
• Experience with motion design and micro-interactions that provide feedback during AI processing states.
• Familiarity with AI ethics, bias mitigation in user interfaces, and responsible AI design principles.
• Prior experience working on enterprise-grade platforms with complex authentication and authorization flows.

Salary Range: $ - $

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on th