Permit Technician

Position: Permit Technician I
Summary Interviews will be conducted while job is posted Under general direction, performs paraprofessional and clerical work supporting the operations of the Building Division of the Community Development Department; processes building, plumbing, mechanical, electrical, and other permits as required. Provides permit-related information to internal and external customers. Research of permits, land use files, and support for Code Enforcement as directed.

Essential Duties and Responsibilities

The following duties and responsibilities are not all inclusive. Other duties may be assigned.

• Performs front desk operations, which includes but not limited to in-taking and processing of construction plans, building permits, plumbing permits, electrical permits, contractor's licenses, and processing fees associated with such plans and permits; reviews business licenses, home occupations, bee licenses, and any other assigned permits or licenses.
• Ensures customer's understanding of the necessity of building codes, division processes and procedures, and educates the customer whenever possible.
• Guides customers as necessary in successfully navigating the permit application and submittal process.
• Responds to request from citizens, City staff, and development/construction community regarding all phases of the permit application process.
• Provides research assistance for Cora requests, zoning verification letters, and historic file research assistance for Code Compliance.
• Assist in integration of paper files to digital files and maintenance of filing systems for the Community Development Department.
• Operate a variety of office equipment including a computer; input and retrieve data and text; organize and maintain storage and filing.
• Website management.
• Will support the Planning Department with other duties associated with the Planning Administrative Assistant and Planning Technician positions as needed or directed.
• Other duties as assigned.

Qualifications and Requirements

• English grammar, spelling and usage.
• Word processing, spreadsheet, and presentation software.
• Office administrative and management practices and procedures, including record keeping, filing and purchasing practices and procedures.
• Working experience with the preparation of reports, presentations, records and correspondence.
• Organize, set priorities and exercise independent judgment and personal initiative. Work with other staff.
• Apply extensive knowledge of advanced secretarial and administrative practices, including performing accurate filing and record keeping.
• Apply records management theories, methods, principles, and practices.
• Interpret, apply, explain and reach sound decisions in accordance with rules, regulations, agreements, policies and procedures.
• Perform a variety of duties to relieve department/division staff of technical or routine administrative detail.
• Manage and perform multiple tasks and activities.
• Communicate clearly and concisely, both in writing and orally.
• Establish and maintain effective working relationships with co-workers, customers, volunteers and citizens.
• Apply effective internal and external customer service skills.
• Use and operate general office equipment including a computer, printer, fax, copier,
• Use keyboard; utilize word-processing, spread-sheet or other application software as required for the position.

Required: One (1) year of experience in a combination of the construction related developmental field, customer service, computer, and clerical field. Possession of an International Code Council (ICC) permit technician certificate is desirable or the ability to obtain with the first year of position. Preferred QUALIFICATIONS:

• Knowledge of municipal government practices.
• Experience in working with other support staff.
• High School or GED.
• Training and/or education in a construction related field, data management, clerical, or accounting.

Supplemental Information

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Minimal physical effort typically found in clerical work, may occasionally lift and carry light objects.
• Walking and standing as needed.
• Occasional driving to site visits.
• Routine office noise and equipment.

PRE-EMPLOYMENT PROCESSES: The City of…