Community Service Officer

Under general supervision, performs a variety of technical duties in direct support of the Patrol Division including but not limited to, report taking, case follow up, sex offender registration/verification functions, court order fingerprinting, and feedback survey completion. Reports to a Patrol Sergeant or the Patrol Lieutenant and works closely with Police staff. Required to wear a uniform, soft body armor, and carry a variety of equipment.

The following duties and responsibilities are not all inclusive. Other duties may be assigned.

• Proactively assists with crime prevention and public relations and engagement duties.
• Assist Patrol functions.
  • May be required to respond in emergencies in a support capacity, and may direct traffic at crime and accident scenes.
  • Completes required paperwork, forms, and police reports related to duties, in person, by telephone, and other electronic means.
  • Completes follow up as requested
    • Videocollection, canvas neighborhoods for leads, follow-up facilitation, etc.
  • Assist Patrol supervision with completion of victim feedback surveys, verification of case status, and pending follow up requests.

• Completes sex offender registration
  • Local and State information collection, report completion, photo collection, and
  • Address, vehicle, and media verifications.
• Report taking
  • Website reporting review and follow up.
  • Identity theft cases where there is no suspect information,
  • Handles walk in reports and either takes the reports or refers it to patrol,
  • Accepts third-party reports, supplemental reports and statements,
  • Takes lost and found reports (, passport, license plate, driver’s license)
• Assist Code Enforcement when necessary to
  • Enforce code and ordinance infractions,
  • Perform VIN inspections,
  • Reports violations to code enforcement,
  • Assist with animal control functions.
• Assists with Municipal Court security
• Handles parking complaints

• Deploy, monitor and retrieve the speed trailer as needed.

• Operates a City vehicle, mobile data terminal and police radio in performance of duties.

Community Services Officers are specially limited and prevented from participating in various aspects of law enforcement duties as follows:

• Crimes in progress
• Fights in progress
• Alarms
• Traffic stops
• Domestic Disturbances
• Noisy parties
• Suspicious persons, vehicles and noises
• Any other call which would constitute a hazard for an unarmed officer.
• The CSO shall immediately call for a sworn officer to take over any assignment he/she is handling, if circumstances indicate a sworn officer is needed.
• The CSO shall obey all traffic laws while on duty and shall not drive with emergency equipment operating on department vehicles. The emergency lights will be used to give warning when assisting in traffic control.
• The CSO shall not be assigned to or become involved in any assignment which requires the use of force.
• The CSO shall assume no police powers except where assignments call for traffic direction, or the issuing of a parking and city ordinance violation
• CSO’s do not have Police arrest powers

• No supervisory responsibility.

• Procedures, methods, and techniques to be used are well established with options to be considered well defined. Detailed oral and/or written instructions are normally given during the training period. Duties assigned are repetitive and restricted in scope but may beofsubstantial intricacy. Employee primarily applies standardized practices. Work product is subject to continual review.

• Contacts with public and/or employees under stressful or emergency conditions where an immediate service is rendered and explanatory or interpretive information is exchanged, gathered or presented.
• Interact with upset, argumentative, or aggressive citizens.
• Frequently required to work closely with members of other Departments to accomplish objectives. May be required to take direction and input from other Department supervisors.

Work is generally performed in…