Detox Admission Specialist

Valiant is seeking a compassionate, detail-oriented, and performance-driven Admission Specialist to serve as the frontline point of contact for individuals and families seeking care at Valiant Living Detox and Assessment Center. Reporting to the Director of Admissions, this role is responsible for responding to inquiries, conducting pre-admission screenings, coordinating assessments, and supporting the admission process from first contact through arrival.

The ideal candidate brings experience in behavioral health admissions, strong communication skills, and the ability to balance empathy with urgency. This role plays a critical part in ensuring ethical placement, timely access to care, accurate documentation, and an exceptional first impression of the Valiant Living brand.

• Serve as the primary responder for inbound inquiries (phone, web, referral, email).
• Provide compassionate, professional, and accurate information to callers and families.
• Conduct initial screenings to determine client appropriateness and next steps.
• Maintain rapid response standards for all inbound inquiries.

• Inbound inquiries are responded to within established Service Level Agreement (SLA).
• Inquiry → assessment meets or exceeds individual target for quality and timeliness.
• Inquiry → admit conversion rate meets or exceeds individual target.
• Minimal missed calls or unreturned inquiries, and communication with direct supervisor when additional support is needed.
• Positive caller and family feedback on responsiveness and professionalism.

• Complete accurate pre-admission clinical screenings and intake questionnaires.
• Gather relevant clinical, psychosocial, and substance use history.
• Identify safety risks, exclusion criteria, and escalation needs.
• Coordinate assessments with clinical, nursing, or medical staff as required.
• Escalate complex or high-risk cases to the Director of Admissions or Clinical team.

• 100% of screenings were completed according to company standards.
• Accurate identification and escalation of high-risk or inappropriate placements.
• Low rate of post-admission clinical disqualifications due to screening errors.
• Positive feedback from Clinical and Nursing teams on screening quality.
• Documentation completeness and accuracy above 95%.

• Collect and verify insurance and demographic information accurately.
• Coordinate benefits verification and authorization with Billing/UR teams.
• Communicate financial responsibilities clearly and compassionately to families or patient.
• Ensure all required payer documentation is completed prior to admission, unless otherwise approved by the Director of Admissions or Executive Team.
• Support timely authorization to avoid admission delays.

• Insurance and demographic data accuracy at or above 98%.
• Authorization and verification errors below defined tolerance.
• Reduced delays in admission due to incomplete financial information.
• Clear documentation of financial discussions in the CRM.
• Positive feedback from Billing and UR teams.

• Coordinate logistics for admission, including arrival timing and transportation details.
• Maintain ongoing communication with patients, families, and referral sources.
• Provide clear pre-arrival instructions and expectations.
• Ensure warm handoffs to Nursing, Clinical, and/or Operations upon arrival.
• Serve as a consistent, calming point of contact throughout the intake process.

• Admissions arrive as scheduled with minimal last-minute cancellations.
• Reduction in no-shows or failed admissions.
• Positive patient and family feedback regarding the admissions experience.
• Smooth handoffs with minimal intake-related escalations.
• Strong follow-up and engagement with pending admissions.

• Accurately document all inquiries, screenings, and communications in the CRM.
• Maintain compliance with HIPAA, state, and federal…