Onsite Support Engineer - Fort Madison, Iowa
Job in
Fort Madison, Lee County, Iowa, 52627, USA
Listed on 2026-02-23
Listing for:
N Consulting Limited
Full Time
position Listed on 2026-02-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Onsite Support Engineer - Fort Madison, Iowa at N Consulting Ltd
We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.
Key Responsibilities- Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.
- Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.
- Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).
- Respond to tickets via helpdesk system and ensure timely resolution.
- Assist in onboarding/offboarding tasks, including device setup and configuration.
- Maintain inventory of IT assets and perform regular audits.
- Escalate unresolved issues to higher-level technical support or vendors as required.
- Document technical issues and solutions for future reference.
Skills & Qualifications
- 1–5 years of experience in desktop support or IT helpdesk.
- Proficient in Windows and Mac operating systems.
- Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., Service Now, Jira).
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Strong problem-solving and multitasking abilities.
- IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL.
- Experience with remote desktop tools (e.g., Team Viewer, Any Desk).
- Exposure to enterprise tools and system management software.
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