Administrative Support Technician: Management Support Clerk

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Administrative Support Technician:
Management Support Clerk

Full-time

Description

Open Internally until: March 6, 2026

Open Externally until
:
March 13, 2026

Accountable To: Resident Services Supervisor Assistant Housing Choice Voucher Programs Manager

Department: Rental Office Section 8

Band: A

Grade
: 1

Subgrade
: 3

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes.

The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Incumbents perform a wide variety of office support activities which require routine decision making and office experience

The Administrative Support Technician is the second level of a four-level administrative support series and is distinguished from the Administrative Support Assistant by its responsibility for performing a variety of office support activities requiring routine decision-making and office experience. The Administrative Support Technician is distinguished from the Administrative Support Specialist, which is responsible for performing specialized activities related to the area assigned to.

Incumbents are responsible for answering and directing calls; responding to the needs of walk in clients, answering basic questions regarding procedures or services provided; scheduling units for inspections; entering data into computerized tenant data system, logging and tracking processes, providing information to other departments, compiling reports, maintaining filing systems; receiving and processing a wide variety of forms and documents; memos and correspondence.

• Provides receptionist functions for management office including: acting as a clearinghouse for residents, staff, service providers and visitors to the management office; communicating with persons from diverse racial and cultural backgrounds, persons with multiple disabilities and/or limited or no English speaking skills; handling incoming phone calls; providing general information about PHA policies and procedures and directing inquiries to appropriate sources; responding in an appropriate manner to clients who are angry, exhibiting signs of substance abuse, exhibiting symptoms of mental illness, unable to communicate readily due to disabilities
• Reduces rental income loss and maximize occupancy by re-renting vacant units as quickly as possible, including: maintaining accurate and current records and logs of vacant unit processing; providing regular and timely unit and resident information to Rental/Re-Exam, accounting and maintenance departments to notify these departments to begin their unit processing work; contacting potential new residents to schedule time for lease signing and orientation;
  
  participating in Admission Orientation Program presentations and tracking participation; acting as new residents first contact…