Front Desk Agent

Position: Front Desk Agent at Pomeroy Lodging
Become the welcoming face of Pomeroy Lodging as a Front Desk Agent. This role emphasizes guest satisfaction, problem-solving, and maximizing room revenue to enhance every visitor's stay.

As a Front Desk Agent, your priority is to create positive first impressions for guests while achieving key financial objectives for the department. You’ll excel in a professional environment where attention to detail and strong interpersonal skills are essential. Your responsibilities include managing check-ins, reservations, and maintaining a warm atmosphere throughout the front desk area.

Key Responsibilities:

• Greet guests warmly and address inquiries promptly

• Ensure front desk and lobby are impeccably presented

• Manage guest arrivals, departures, and daily activities

• Book reservations via phone, in-person, or online

• Process check-ins and check-outs efficiently

Requirements:

• Experience in hotel front desk or related field preferred

• Excellent communication and interpersonal skills

• Proficient with technology

• Willingness to work varied shifts including weekends

• Ability to stand for long periods and perform physical tasks

Contribute to outstanding guest experiences with your problem-solving skills and professionalism at Pomeroy Lodging.