Technical Service Representative, Electrical

Technical Service Representative, Electrical – Fort McMurray, Alberta, Canada

As a Technical Service Representative, you’ll be the go‑to problem solver for some of the biggest equipment in the region – supporting builds, diagnosing complex issues, and working directly with customers who rely on your knowledge. It’s a chance to grow your career, stay close to the field, and make a real impact right here in Fort McMurray.

Reports to:

Lead, Technical Service

Shift: 7x7, 12 hours per day
Travel: up to 25% across Canada and in the USA
Relocation:
This position does not offer relocation. Candidate must be currently located in Fort McMurray.
Safety Sensitive:
Yes

Allowances:

Additional premiums and allowances are associated with this position due to location

• Support equipment builds, commissioning, repairs, and follow‑up service
• Provide on‑site technical support across all product lines
• Troubleshoot hydraulic, mechanical, electrical, and control system issues
• Maintain accurate customer and equipment records
• Coordinate field issues with product support to resolve recurring or critical problems
• Perform adjustments, repairs, and component replacements at customer sites
• Maintain a safe, clean, and professional work environment

• Red Seal Electrical Journeyperson certification
• 1–3 years related experience, including troubleshooting mining equipment
• Strong understanding of shovels, drills, loaders, PLCs, and digital drives
• Proven ability to diagnose high‑voltage electrical and control system issues
• Experience with equipment testing, commissioning, and outdoor field repairs
• Strong customer service, communication, and documentation skills
• Proficient with Microsoft Office and basic control systems (Rockwell, ABB, Siemens)

• Competitive wages: base pay is $64.66 per hour with full compensation package discussed upon pre‑screen
• Health, dental, vision, life insurance, short and long‑term disability
• Health Care and Personal Wellness spending account
• Company‑sponsored registered pension plan (RPP) and matching program
• Safety boot voucher
• Paid vacation
• Company‑supplied tools
• Sustainable employment
• Opportunity to be part of an exciting, innovative company developing new state‑of‑the‑art technology and equipment

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect.