Senior Technical Consultant, Platform - Federal Security Clearance

Position: Senior Technical Consultant, Platform - Federal with Security Clearance
Senior Technical Consultant, Platform - Federal

Location:

Maryland Clearance: TS/SCI FSP

Job Description

The Role The Sr.Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team - consulting with customers and configuring the Service Now Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role:
* Creation and delivery of platform solutions that take in to account long term technical architecture, process design and Service Now technical standards

* Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders

* Advise customers in their efforts to take advantage of the Service Now Platform capabilities in their efforts to improve their existing processes

* Lead customer design workshops across multiple Service Now platform products and capabilities.

* Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

* Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

* Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement

* Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

* Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

* Develop required integration components (SSO, LDAP, etc.) with multiple systems

* Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

* Juggle multiple and complex projects/initiatives

* Promoting continuous improvement practices for delivery/engagement materials

* Supporting specific sales activities when required

* Providing training and mentoring to other members of the Service Now delivery team and partner ecosystem upon request

* Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
* Active TS/SCI Clearance with Full Scope Polygraph (FSP) Required

* 3 years of experience working in US federal agencies and environment with Service Now Government Community Cloud (GCC).

* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

* Service Now security experience including Vault, Edge Encryption and Data Privacy

* Service Now Domain Separation

* At least 5 years of hands-on configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals

* Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems

* Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

* Experience with data management, database design, and database concepts

* Experience working with self-hosted installations of the Service Now platform

* Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

* Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

* Service Now certifications Certified System Administrator (CSA), Certified Application Developer (CAD)

* Proven team player and team builder