Servicenow Business Analyst

Job Description

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Defense Information Systems Agency (DISA) and their mission to meet the changing needs of the Department of Defense's ISP for 2.5 million users. The Service Now Technical Business Analyst Lead will serve as the key technical resource leading the strategy and all Business Analyst aspects for the development, support, and maintenance of the Service Now TSOM and OMT implementation.

The successful candidate will have fluency in Service Now including SAM processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced engineers will be assigned to new hires for one‑on‑one mentoring, collaborative code reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

This experience is the foundation a candidate needs to be successful in this position.

High level experience with a broad range of Service Now capabilities and effective in setting a clear vision based on Service Now capabilities and industry best practices.

High level experience working with Service Now Asset Management modules.

High Level Experience Gathering Requirements And Developing Business Processes.

These Skills Will Help You Succeed In This Position.

• Effective leadership communications and team player (externally / internally)
• Experience gathering requirements and building user stories for TSOM and OMT Service Now Modules
• Experience designing and developing Service Now process flows/workflows
• Effective executive/stakeholder level briefings

• Service Now Certified Implementation Specialist (CIS) – a plus
• Agile development cycle
• Experience with process flow documentation creation
• Strong verbal and written communication skills

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like a mission you want to be a part of, keep reading!

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, this is the place for you. Find your “Why” with us!

• Provide Business Analyst leadership
• Facilitate effective communications within a complex matrix organization (internal/external teams)
• Facilitate requirements gathering that can effectively be translated into customer acceptance documentation
• Design…