Senior ServiceNow Administrator Security Clearance

Position: Senior ServiceNow Administrator with Security Clearance
Senior Service Now Administrator

Location:

You MUST live within 90 minutes of one of the following DISA sites:
Oklahoma City, OK | Montgomery, AL | Ogden, UT | Mechanicsburg, PA | Fort Meade, MD Work Type:
Hybrid (50/50 onsite/home) Clearance:
Active Secret Clearance (Required) Overview
We are seeking a Senior Service Now Administrator to support a federal customer operating within a secure, compliance-driven environment. This role is responsible for platform administration, configuration, governance, and operational sustainment across a cleared infrastructure. The ideal candidate brings deep Service Now platform expertise, experience supporting federal or DoD environments, and strong collaboration skills to engage technical and government stakeholders. This is a long-term program supporting mission-critical systems.

Key Responsibilities:

Platform Administration & Sustainment
Administer and maintain Service Now across DEV, TEST, and PROD environments
Perform instance upgrades, patching, and vulnerability remediation
Manage users, groups, roles, and ACLs in alignment with federal security policies
Monitor system performance, platform health, and availability
Provide Tier 2/3 support for escalated issues
Manage update sets and deployment processes
Configuration & Automation Configure and maintain:
Business Rules
UI Policies
Client Scripts
Flow Designer workflows
Service Catalog items
Service Portal components
Support modules such as ITSM, ITOM, HRSD, Sec Ops, or CSM
Implement workflow automation to streamline operational processes
Federal Compliance & Security Ensure platform alignment with: NIST 800-53
RMF (Risk Management Framework)
FISMA
STIG implementation guidance
Support ATO documentation and security artifacts
Assist with POA&M tracking and remediation efforts
Coordinate with ISSO/ISSM and cybersecurity teams
Support audit readiness and compliance reviews
Integration Support
Support REST and SOAP API integrations
Assist with identity and access integrations (CAC/PIV authentication)
Collaborate with integration teams to ensure secure data exchange
Leadership & Stakeholder Engagement
Mentor junior administrators and developers
Provide technical guidance to government stakeholders
Support architects in platform roadmap planning
Deliver technical briefings and status reporting Requirements: 5–8+ years of Service Now administration experience
Strong knowledge of:
ITSM processes
CMDB management
Service Catalog
Flow Designer
Experience performing platform upgrades and instance management
Experience managing update sets and release processes
Strong troubleshooting and root cause analysis skills
Experience supporting federal, DoD, or highly regulated environments
Excellent documentation and communication skills
Active Secret Clearance
U.S. Citizenship required Benefits:
Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.

An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications.

Our company is our people, and we treat them like family. EOE, including disability/veterans