Principal Technical Consultant, Platform - Federal TS​/SCI​/FSP Clearance

Principal Technical Consultant, Platform
- Federal TS/SCI/FSP Clearance

• Full-time
• Employee Type:
  Regular
• Region: AMS
  - North America and Canada
• Work Persona:
  Flexible or Remote

The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the Service Now Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

• Creation and delivery of platform solutions that take into account long‑term technical architecture, process design and Service Now technical standards
• Support engagement efforts related to platform‑wide process definition, re‑engineering, improvement and gap analysis of current/future‑state processes and functionality during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the Service Now Platform capabilities to improve existing processes
• Lead customer design workshops across multiple Service Now platform products and capabilities.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft more technically‑focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guide and provide ad‑hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Prepare all customer‑facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Support specific sales activities when required
• Provide training and mentoring to other members of the Service Now delivery team and partner ecosystem upon request

• Active TS/SCI Clearance with Full Scope Polygraph (FSP) required
• 5 years of experience working in US federal agencies and environment with Service Now Government Community Cloud (GCC)
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving
• Service Now security experience including Vault, Edge Encryption and Data Privacy
• Service Now Domain Separation
• At least 8 years of hands‑on configuration/development experience for complex, highly‑capable technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience with data management, database design, and database concepts
• Experience working with self‑hosted installations of the Service Now platform
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer‑centric attitude, ability to deal with cultural diversity
• Service Now certifications Certified System Administrator (CSA), Certified Application Developer (CAD)
• Proven team player and team builder

For positions in this location, we offer a base pay of $165,500 – $255,580 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensa…