Associate Technical Support Engineer - AUS

# Associate Technical Support Engineer - AUSBasis Set Be an Early Applicant Full Time junior Fort Meade, Maryland, USPosted Today##

Role Overview Basis Set is hiring a entry-level Associate Technical Support Engineer - AUS. This is a full-time role in Fort Meade. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoringAWSGCPAzure

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Associate Technical Support Engineer - AUSDrataIT, Customer Service Fort Meade, MD, USA
* RemoteAUD 82k-82k / year + Equity Posted on Jun 25, 2026

Apply nowOur Mission & Values At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build.

We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.

Our Culture & Work Style At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:
* Be a Driver (Owner‐Operator Mentality):
Own your work. Improve relentlessly. Deliver results.
* Move at Drata Speed (Precision & Velocity):
Fast decisions. Quick learning. Immediate impact.
* Stay Mission-Driven (Customer‐Obsessed):
Challenge assumptions. Deliver value. Stay hungry.

If you thrive when you’re empowered, energized, and working with smart, mission-driven people, you’ll feel at home here.

Why Join The Drata Team?

The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth.
* See the Speed:
Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years
* Hear the Voice of the Team:
Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.
* Experience the Impact:
See why we are consistently recognized on Fortune's Best Workplaces lists.
* Connect with Us on Socials:
Linked In - follow us for company updates, employee stories, and career news.###

Job Summary As an Associate Technical Support Engineer at Drata, you will be an integral part of our Customer Support team, providing first- and second-line technical support to users of the Drata platform. This entry-level role is ideal for individuals who have a passion for technology, problem-solving, and delivering excellent customer service.

You will work closely with experienced engineers and cross-functional teams—including Engineering, Product, and Customer Success—to assist customers in resolving technical issues, understanding platform functionality, and improving their experience. This is an excellent opportunity to build deep technical skills, grow your knowledge of SaaS infrastructure, and help customers succeed with Drata’s compliance automation platform.### What You'll Do
* Act as the primary interface for incoming support inquiries, assisting with the triage and resolution of standard technical challenges throughout the Drata ecosystem.
* Provide comprehensive support for Tier 1 and designated Tier 2 complexities by utilizing established operational guides and escalation frameworks.
* Analyze and remedy concerns regarding…