ServiceNow Scrum Master - Project Manager
Listed on 2026-07-01
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IT/Tech
IT Project Manager, Scrum Master, Systems Analyst, IT Consultant
Service Now Scrum Master
We are seeking a skilled Service Now Scrum Master to lead high-performing Agile teams working on a large-scale software and hardware integration project, with a focus on Service Now environments. The successful candidate will be embedded within one or more agile teams operating under a Scaled Agile Framework (SAFe), facilitating Agile ceremonies, supporting process improvement, and ensuring team alignment with the broader Agile Release Train (ART) objectives.
As a Service Now Scrum Master, you will promote agile best practices, remove obstacles to progress, coach team members, and help deliver continuous value to a mission-critical federal program. This position is 100% onsite at Scott AFB, IL, Fort Meade, MD, or Hill AFB (Ogden, UT).
Key Responsibilities:
- Facilitate Agile ceremonies including backlog grooming, sprint planning, sprint reviews, retrospectives, and PI planning.
- Remove impediments and coordinate with Release Train Engineers and Project Managers to drive solutions.
- Enforce Scrum rules, coach teams on SAFe/Agile principles, and guide teams toward agile maturity.
- Collaborate closely with Product Owners to define user stories and prioritize backlog.
- Track and share team metrics, identify trends, and implement improvements to enhance productivity and delivery flow.
- Foster a collaborative team environment that promotes innovation, continuous improvement, and knowledge sharing.
- Maintain information radiators and ensure transparency of progress and delivery metrics.
- Provide mentorship to junior Scrum Masters and support cross-team coordination across the ART.
Required Qualifications:
- U.S. Citizenship required.
- Active DoD Secret clearance required.
- Bachelor's degree with 4–8 years of relevant experience or Master's with 2–6 years. Equivalent experience accepted in lieu of degree.
- Certification: CSM, SSM, or PMI-ACP.
- Experience working as a Scrum Master in technical or software development teams.
- Proficiency in Agile project management tools (e.g., Jira).
- Strong interpersonal, communication, and facilitation skills.
- Ability to work onsite full-time at one of the designated locations.
Preferred Qualifications:
- Exposure to Service Now modules such as TSM, TNI, or OMT.
- Familiarity with ITIL, Dev Ops/Dev Sec Ops , CI/CD pipelines, and Agile/SAFe transformations.
- Knowledge of AWS cloud and Service Now certifications.
- Experience transitioning from legacy applications to new systems.
- Previous experience with large-scale software systems including hardware integration.
- Technical degree in Computer Science, Systems Engineering, or related fields.
To apply, please submit your resume, including any relevant certifications and clearance details to
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