Network Operations Watch Officer

Network Operations Watch Officer

This position requires providing in-depth knowledge and recommendations on potential impacts and routing options to restore key resources. A successful candidate will understand the physical layer of the information network and support the mission to provide, operate, and assure command and control, information-sharing capabilities, and a globally accessible enterprise information infrastructure. This role involves working in a Network Operations Center (NOC) environment or as a Watch Officer.

Key Responsibilities

• Conduct initial analysis of reported outages and communicate with the Battle Captain within 15 minutes.
• Track current outages impacting the network, such as fiber cuts, equipment failures, or facility outages.
• Maintain knowledge of the status and restoration process for Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high-capacity circuits.
• Provide timely reporting for all reportable outages through published reports to senior leaders.
• Understand trouble tickets as they are received and report the problem to the appropriate teams.
• Create network topologies and architecture diagrams as needed.

Required Qualifications:

Must be eligible to obtain/maintain DOD Top Secret

Education and Experience

• Master's degree with 2+ years of experience.
• Or, Bachelor's degree with 4+ years of experience.
• Or, Associate's degree with 6+ years of experience.
• Or, 8+ years of experience in lieu of a degree.

Technical Skills

• Experience in a NOC environment or as a Watch Officer; a telecommunications or satellite background is also applicable.
• Basic networking experience to understand and report on issues like fiber cuts, equipment failures, and facility outages.
• Experience with any ticketing system, such as Global Ticket Management System (GTMS) Remedy.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) and SharePoint.
• Experience with applications like World Wide Online System (WWOLS), NCCM-R, or Telecommunications Certification Office Support System (TCOSS).

Professional Skills

• Effective oral and written communication skills.
• Strong interpersonal, organizational, and problem-solving abilities.
• Must be flexible, dependable, and able to multi-task with shifting priorities.

Preferred Qualifications

• Possession of a current DoD 8750 certification at IAT level II, such as Security+ CE.
• Experience with support applications including Mission Assurance Decision Support System (MADSS), Integrated Network Management System (INMS), or Direct Connect Online (DCO).
• Familiarity with ITIL v3 framework.
• Experience briefing senior leaders.
• Demonstrated experience providing excellent customer service.

Work Environment

This position requires working one of two available shifts. One opening is for Wednesday – Sunday, 1:00 PM – 9:00 PM. The second opening is for Sunday – Thursday, 9:00 PM – 5:00 AM.