Supv It Specialist; Custspt

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the SUPERVISION / MANAGEMENT Work Category at the SENIOR Work Level within the CES Occupational Structure.

It is located in the DISA J6/C4 ENTERPRISE DIRECTORATE, ENTERPRISE OF OFF/GLOBAL SUP DIV-IT.

• Serves as a Section Chief directing and supervising employees highly skilled in customer support. As Section Chief the incumbent is responsible for the overall management of functions and staff.
• As Section Chief the incumbent is required to support the planning, and delivery of customer support services, including troubleshooting, customer assistance, and or training, in response customer requirements.
• These duties include planning, directing, reviewing and coordinating the efforts of work operations.
• Manages and directs accomplishment of highly critical mission and functions of the organization supported. Continually keeps abreast of "state-of-the-art" advanced technology.
• Studies appropriate journals, participates in computer users technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field.
• Serves as a technical information source both within and outside the command.

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• Some travel may be required IAW the Joint Travel Regulations.

• Basic Requirement
  • Attention to Detail: experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
  • Customer Service: experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
  • Oral Communication: briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
  • Problem Solving: identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.
• Qualifying Experience – To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
  
  For this position, qualifying experience is defined as experience leading teams, managing projects, and briefing executives while interpreting policy to drive strategic decisions.
• Education – There is no substitution of education for the qualifying experience at the GG-13 grade level.

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current…