Customer Success Manager - Secret Clearance - Fort Meade; Hybrid

Position: Customer Success Manager - Secret Clearance - Fort Meade (Hybrid)
** Req :
** RQ224377

** Type of

Requisition :
** Regular

** Clearance Level Must Be Able to Obtain:
** Secret

** Public Trust/Other

Required:

** None

** Job Family:
** Program Delivery and Execution

*
* Skills:

*
* Communication,Critical Thinking,Customer Success,Problem Resolution,Scheduling

*
* Experience:

*
* 8 + years of related experience

** US Citizenship

Required:

*
* Yes

*
* Job Description:

*
* ** As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications. You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders.

You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.*
* ** Selected candidate will provide hybrid support with a mix of remote and on-site support at our Fort Meaded, MD facility.*
* ** How a Customer Success Manager will make an impact:*
* ** Active engagement with the program customer, providing expert guidance through their lifecycle with the program, from onboarding to supporting production operations**  **.*
* ** Provide scheduling and integration support as necessary for customer changes within the ICAM production solution**  **.*
* ** Advocate for the customer to help ensure their positive experience**  **.*
* ** Help clients take full advantage of program offerings and maximize business growth opportunities**  **.*
* ** Establish, manage, and sustain positive business relationships with customers**  **.*
* ** Develop or support development for products such as plans, processes, reports, briefs, training material, user guides**  **.*
* ** Facilitate success for customer-facing requirements, changes, events, incidents, or problems**  **.*
* ** Conduct demonstrations of delivered solution capabilities**  **.*
* ** Assist with the planning of customer-facing services, features, and capabilities**  **.*
* ** Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies**  **.*
* ** Participate in Scrum calls**  **.*
* ** Develop and manage client portfolios**  **.*
* ** Analyze customer requirements and emerging needs to anticipate and provide solutions**  **.*
* ** Provides expert guidance and leadership to less-experienced colleagues**  **.*
* ** May serve as team or task lead. (Not a people manager)**  **.*
* ** Other related duties as required.*
* ** What you'll need to succeed (Required):*
* ** Bring your program management expertise along with a drive for innovation to GDIT. The Customer Success Manager must have:*
* *
* Education:

*
* ** Bachelor's Degree.  An additional 4 years of experience may be substituted in leu of degree.*
* ** Security clearance level:*
* ** Minimum of an active Secret required.*
* *
* Experience:

*
* ** 8+ years of related experience.*
* ** Experience and proven track record supporting IT customers as part of an enterprise environment*
* ** Familiarization with DoD customers and work environments*
* ** Highly organized and able to multi-task.*
* ** Excellent communication and interpersonal skills.*
* ** Self-driven and proactive nature.*
* ** Desired

Qualifications:

*
* ** CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification.*
* ** GDIT IS YOUR PLACE*
* ** At GDIT, the mission is our purpose, and our people are at the center of everything we do.*
* ** Growth: AI-powered career tool that identifies career steps and learning opportunities.*
* ** Support:
An internal mobility team focused on helping you achieve your career goals.*
* ** Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.*
* ** Community:
Award-winning culture of innovation and a military-friendly workplace.*
* ** OWN YOUR OPPORTUNITY*
* ** Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share…