ServiceNow Developer Mid-Senior- JMT Job Fort Meade area,Maryland USA,IT/Tech

TEKsystems is seeking an experienced Service Now Developer to support a large-scale enterprise modernization initiative within a secure Department of Defense environment. This individual will be responsible for designing, developing, configuring, implementing, and maintaining Service Now solutions that support IT service management, telecommunications operations, order management, and infrastructure management processes. The ideal candidate will have strong expertise in Service Now development, Discovery, CMDB, and telecommunications-focused Service Now modules, along with the ability to work closely with technical teams and stakeholders in a fast-paced, mission-critical environment.

Responsibilities

Configure, develop, and support Service Now platform functionality and applications.
Support the implementation and maintenance of Service Now ITSM, TSOM, TSM, OMT, Discovery, and CMDB capabilities.
Design and build workflows, forms, service catalogs, reports, dashboards, groups, roles, and views.
Create and maintain integrations between Service Now and other enterprise tools such as Elastic, Netcool, Kafka, and related platforms.
Coordinate and support Service Now platform and application upgrades.
Develop and document business process workflows and automation solutions.
Support migration of ticketing, order management, and operational processes into Service Now.
Troubleshoot and resolve platform, application, and integration issues.
Orchestrate and automate operational tasks using Service Now capabilities.
Design and implement custom Service Now applications and integrations using platform best practices.
Support data migration efforts and ensure data integrity throughout the platform.
Integrate multiple data sources into a unified CMDB while maintaining data quality and accuracy.
Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
Apply UI/UX requirements to improve the end-user experience.
Follow coding standards, documentation practices, configuration management policies, and development methodologies.
Participate in Agile development activities including sprint planning, development, testing, and deployment.
Analyze operational data to identify trends and improve customer experience and network performance.
Mentor and provide guidance to junior developers.

Required Qualifications

U.S. Citizenship required.
Active DoD Secret Security Clearance or ability to obtain one if eligible and local to a supported site.
Current Security+ certification that meets DoD 8570 IAT Level II requirements, or ability to obtain certification within 14 days of employment.
4+ years of Service Now development experience.
3+ years of hands-on experience working with Service Now Discovery and CMDB.
Experience supporting Service Now upgrades and platform enhancements.
Experience with Order Management Telecommunications (OMT) and Telecommunications Network Inventory (TNI) modules.
Strong understanding of Service Now ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog management.
Experience with JavaScript, scripting, and Service Now development best practices.
Strong communication skills with the ability to work directly with customers, stakeholders, and leadership teams.
Ability to work independently in a fast-paced environment and manage multiple priorities.
Experience mentoring junior developers and collaborating across development teams.

Preferred Qualifications

Service Now Certified Application Developer certification.
Service Now certifications related to ITSM, CMDB, Discovery, TSOM, or Telecommunications Management.
ITIL Foundation certification or equivalent ITIL experience.
Experience with Agile, Scrum, SAFe, and Kanban methodologies.
Experience using JIRA, Git, and Confluence.
Experience with Dev Ops, Dev Sec Ops , CI/CD pipelines, test automation, and test-driven development.
AWS Cloud experience and certifications.
Experience supporting large-scale software modernization and migration efforts.
Experience working with multidisciplinary engineering teams and enterprise environments.
Familiarity with telecommunications-focused Service Now applications including…