ServiceNow System Administrator II

Job Description

SALARY RANGE $140,000 - $200,000/year

DUTIES As a successful candidate for the System Administrator II role, you will design and support system architecture while developing and implementing Service Now-based solutions that align with organizational needs. You will operate within a hybrid cloud environment, maintaining and troubleshooting self-hosted Service Now implementations, developing custom workflows, and supporting system integrations and automation. You will collaborate with a highly skilled technical team, contribute to process improvements, and ensure system performance, compliance, and reliability while supporting continuous learning and operational excellence.

Required Skills

SKILLS

• Hands-on experience administering and developing within Service Now environments
• Ability to install, configure, troubleshoot, upgrade, and maintain self-hosted Service Now platforms
• Experience creating custom workflows, service requests, and automation solutions
• Proficiency in scripting and development using JavaScript or other high-level programming languages
• Familiarity with web technologies, including HTML, XML, and CSS
• Experience implementing integrations and automation using Service Now Orchestration
• Ability to monitor system health, usage, and compliance metrics
• Strong troubleshooting skills across Linux/UNIX environments
• Ability to develop scripts to automate routine operational tasks
• Experience producing and maintaining technical documentation
• Strong communication skills and ability to mentor junior team members

QUALIFICATIONS Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. A bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Additional Requirements:

• Minimum of 2 years of experience as a Service Now Administrator/Developer
• Demonstrated experience supporting and maintaining enterprise Service Now implementations
• Ability to perform system, integration, and Section 508 compliance testing
• Experience assessing system usage and recommending enhancements for efficiency

CERTIFICATIONS Compliance with DoD 8570.01-M with a minimum certification of IAT Level II (e.g., Security+, CCNA)

Desired Skills

• Experience managing a self-hosted Service Now instance, including upgrades to core applications
• Java development experience
• Experience reviewing processes and implementing efficiency improvements
• Service Now certifications (e.g., Certified System Administrator, Certified Application Developer)