Principal Technical Consultant, Federal - TS​/SCI w​/ FSP Clearance

Principal Technical Consultant, Federal - TS/SCI w/ FSP Clearance

The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the Service Now Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Creation and delivery of platform solutions that take in to account long term technical architecture, process design and Service Now technical standards
• Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the Service Now Platform capabilities in their efforts to improve their existing processes
• Lead customer design workshops across multiple Service Now platform products and capabilities.
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the Service Now delivery team and partner ecosystem upon request

Qualifications

• Active TS/SCI Clearance with Full Scope Polygraph (FSP)
• 5+ years of experience working within or directly supporting US federal agencies, with strong familiarity with classified environment constraints (self-hosted infrastructure, offline release cycles, accreditation processes, cross-domain solutions)
• 8+ years of hands-on technical experience in complex enterprise environments - this may include enterprise IT platforms, ITSM tooling, ERP systems, cloud infrastructure, or similar - with demonstrated depth in integrations, data architecture, and portal/workflow design
• Proven ability to operate as a trusted technical advisor: presenting architectural options with tradeoffs, pushing back on unsound requirements constructively, and aligning diverse stakeholders
• Strong working knowledge of enterprise infrastructure concepts: LDAP, SSO/SAML, VPN, SSL, network architecture, and security boundary design
• Experience with web technologies: XML, HTML, JavaScript, web services, APIs, middleware
• Familiarity with data management, database design, and enterprise data governance
• Strong interpersonal and communication skills; able to present confidently to senior government stakeholders and navigate organizational complexity
• Experience integrating AI-driven tools or workflows into delivery processes or solution design

Preferred

• Direct Service Now experience (configuration, development, or administration) - candidates with adjacent platform experience and the profile above are strongly encouraged to apply
• Service Now certifications (CSA, CAD) or willingness to certify within the first 6 months
• Experience with Service Now-specific capabilities: CMDB/CSDM, Domain Separation, MID Server architecture, Vault, Edge Encryption, Data Privacy, GCC
• Experience with Service Now Government Community Cloud (GCC) or similar government-specific SaaS deployments

For positions in this location, we offer a base pay of…