ServiceNow System Administrator II Jobs

System Administrator II

Job Requirements

Fort Meade, MD Top Secret/SCI Full Scope Polygraph Career Level not specified $140,000 - $200,000

SALARY RANGE $140,000 - $200,000/year DUTIES As a successful candidate for the System Administrator II role, you will design and support system architecture while developing and implementing Service Now-based solutions that align with organizational needs. You will operate within a hybrid cloud environment, maintaining and troubleshooting self-hosted Service Now implementations, developing custom workflows, and supporting system integrations and automation. You will collaborate with a highly skilled technical team, contribute to process improvements, and ensure system performance, compliance, and reliability while supporting continuous learning and operational excellence.

Required Skills

• Hands-on experience administering and developing within Service Now environments
• Ability to install, configure, troubleshoot, upgrade, and maintain self-hosted Service Now platforms
• Experience creating custom workflows, service requests, and automation solutions
• Proficiency in scripting and development using JavaScript or other high-level programming languages
• Familiarity with web technologies, including HTML, XML, and CSS
• Experience implementing integrations and automation using Service Now Orchestration
• Ability to monitor system health, usage, and compliance metrics
• Strong troubleshooting skills across Linux/UNIX environments
• Ability to develop scripts to automate routine operational tasks
• Experience producing and maintaining technical documentation
• Strong communication skills and ability to mentor junior team members

Qualifications

• Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. A bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• Minimum of 2 years of experience as a Service Now Administrator/Developer
• Demonstrated experience supporting and maintaining enterprise Service Now implementations
• Ability to perform system, integration, and Section 508 compliance testing
• Experience assessing system usage and recommending enhancements for efficiency

Certifications

• Compliance with DoD 8570.01-M with a minimum certification of IAT Level II (e.g., Security+, CCNA)
• Desired
  
  Skills:
  
  Experience managing a self-hosted Service Now instance, including upgrades to core applications
• Java development experience
• Experience reviewing processes and implementing efficiency improvements
• Service Now certifications (e.g., Certified System Administrator, Certified Application Developer)