Principal Technical Consultant Federal TSSCI w FSP Clearance
Job in
Fort Meade, Anne Arundel County, Maryland, USA
Listed on 2026-08-17
Listing for:
ServiceNow
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
IT Consultant, Systems Engineer, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Job Description
The RoleThe Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the Service Now Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:- Creation and delivery of platform solutions that take in to account long term technical architecture, process design and Service Now technical standards
- Support the engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the Service Now Platform capabilities in their efforts to improve their existing processes
- Lead customer design workshops across multiple Service Now platform products and capabilities.
- Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the Service Now delivery team and partner ecosystem upon request
- Active TS/SCI Clearance with Full Scope Polygraph (FSP)
- 5+ years of experience working within or directly supporting US federal agencies, with strong familiarity with classified environment constraints (self-hosted infrastructure, offline release cycles, accreditation processes, cross-domain solutions)
- 8+ years of hands-on technical experience in complex enterprise environments - this may include enterprise IT platforms, ITSM tooling, ERP systems, cloud infrastructure, or similar - with demonstrated depth in integrations, data architecture, and portal/workflow design
- Proven ability to operate as a trusted technical advisor: presenting architectural options with tradeoffs, pushing back on unsound requirements constructively, and aligning diverse stakeholders
- Strong working knowledge of enterprise infrastructure concepts: LDAP, SSO/SAML, VPN, SSL, network architecture, and security boundary design
- Experience with web technologies: XML, HTML, JavaScript, web services, APIs, middleware
- Familiarity with data management, database design, and enterprise data governance
- Strong interpersonal and communication skills; able to present confidently to senior government stakeholders and navigate organizational complexity
- Experience integrating AI-driven tools or workflows into delivery processes or solution design
- Direct Service Now experience (configuration, development, or administration) - candidates with adjacent platform experience and the profile above are strongly encouraged to apply
- Service Now certifications (CSA, CAD) or willingness to certify within the first 6 months
- Experience with Service Now-specific capabilities: CMDB/CSDM, Domain Separation, MID Server architecture, Vault, Edge Encryption, Data Privacy, GCC
- Experience with Service Now Government Community Cloud (GCC) or similar government-specific SaaS deployments
For positions in this location, we offer a base pay of $165,500 - $255,580 plus equity (when applicable),…
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