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Help Desk Technician (Current Full Scope Polygraph and Active TS/SCI Clearance Required
Job in
Fort Meade, Anne Arundel County, Maryland, USA
Listed on 2026-08-23
Listing for:
J&T Business Consulting
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Fort George G Meade, United States | Posted on 08/20/2026
The Level 1 Help Desk Specialist shall possess the following capabilities:
- Utilize work aids to resolve tickets at lowest level of support
- Receive, triage, and route tickets to Tier 2 Help Desk accordingly
- Compile and organize data for monthly status reports
- Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
- Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket
- Assist users with account creation, accessing and using IT systems
- Update Standard Operating Procedure documents to adapt to new system functionality or configuration changes
- Analyze, log and track issue and problem tickets related to Intelink application
- Provide trend analysis and metrics to the Government based on gather data and monthly status reports
- Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
- Provide daily written and oral communications, make recommendations for improving documentation
- One (1) year of demonstrated Help Desk experience with a Bachelor's Degree in a Business, Technical, or Math related field
- Three (3) years of Help Desk experience with an Associate degree
- Five (5) years of Help Desk
Experience with a High School Dipolma. - DOD 8570 Compliance with IAT Level 1 is required
- Active TS/SCI security clearance with a current polygraph is required
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