VMware Administrator - Top Secret Clearance
Job in
Fort Meade, Anne Arundel County, Maryland, USA
Listed on 2026-09-13
Listing for:
Dunhill Professional Search & Government Solutions
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing advanced troubleshooting, root cause analysis, and system maintenance to ensure availability, performance, and stability of the virtual environment.
Key Responsibilities- Provide Tier II escalation support for incidents involving VMware, virtual machines, and related virtualization infrastructure.
- Troubleshoot and resolve issues related to VM performance, host connectivity, storage (vSAN/SAN/NAS data stores), networking (vSwitch, distributed switches, NSX), snapshots, and cluster/HA/DRS configurations.
- Perform VM provisioning, cloning, templating, and decommissioning in accordance with change management procedures.
- Monitor virtual environment health using tools such as vRealize Operations (Aria Operations), vCenter alarms, and enterprise monitoring platforms; proactively identify and remediate capacity, performance, or configuration issues.
- Document, track, and update incidents and service requests in the ITSM ticketing system (e.g., Service Now), ensuring resolution within SLA.
- Assist with backup and disaster recovery processes for virtualized systems (e.g., Veeam, VMware SRM) and support recovery testing.
- Support security hardening, compliance scanning, and remediation of virtual infrastructure per organizational and government security requirements (e.g., STIGs).
- Collaborate with Tier I Service Desk to provide technical guidance, knowledge transfer, and escalation criteria for VMware-related tickets.
- Bachelor's degree in Information Technology, Computer Science, or related field; or Associate degree + 2 years additional relevant experience; or 4 years additional relevant experience in lieu of a degree.
- 1+ years of VMware virtualization support.
- Experience with an ITSM incident tracking system (Service Now preferred).
- Demonstrated experience troubleshooting VM performance, storage, and networking issues within a virtualized environment.
- Top Secret clearance required
- Shift is 10am EST - 6pm EST
- Security + certification
- Working knowledge of VMware NSX, vSAN, and vRealize/Aria Suite.
- Familiarity with Windows Server and/or Linux server administration in a virtualized environment.
- Understanding of enterprise storage concepts (SAN/NAS, LUNs, data stores) and networking fundamentals (VLANs, TCP/IP, DNS).
- Familiarity with ITIL v4 practices for incident, problem, and change management.
- Knowledge of DoD/federal security compliance standards (STIGs, RMF) a plus, if supporting government clients.
- Ability to manage multiple priorities and tickets in a fast-paced enterprise environment.
Clearance: Active Top Secret clearance required.
Compensation: $72,000 - $102,000 per year, depending on experience.
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