Service Developer

Job Title

Support the standup, configuration, and implementation of Service Now’s ITSM, OMT, TSM, and TSOM modules.

Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles

Create, maintain, and enhance Dashboards and reporting, including scheduled reports

Create and configure tool integrations with Service Now (Elastic, Netcool, Kafka, etc)

Coordinate and support application and platform upgrades

Assist with design, creation, and cataloging of business process flows

Work with other members of the Service Now development team to propose solutions based on business needs and strategies

Perform the necessary tasks to design and configure Service Now functions to meet operational needs

Support business process re-engineering activities to move ticketing and order management capabilities into Service Now

Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance

Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts

Developing, configuring, and customizing the Service Now platform to fit business requirements

Troubleshoot and resolve problems

Orchestrate and automate tasks

Responsible for the design and build of Service Now Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment

Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members

Follow, maintain, and apply documentation best practice policies, procedures, and process throughout Service Now development

Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support

Review and apply any additional UI/UX requirements from external and internal team and align into Service Now development

Utilizes available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation

Support data migration as needed

Design and implement solutions following established Configuration Management policies and standards

Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained

Willingness to further grow and enhance skillset from more senior developers throughout each project

Requires a US Citizenship.

Must hold an active DoD Secret clearance.

Must obtain a IAT level 2 or level 3 certification within the first 30 days of being hired

Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support

Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-12 years of professional experience; or 6-10 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.

At least 3 years of experience with the design, development, and support of technology infrastructure.

At least 2 years of Service Now development.

Experience with Service Now upgrades.

The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.

Ability to multi-task and self-assign work in a fast-paced environment.

Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.

Demonstrate potential and willingness to learn and adapt to rapid changes in technology.

Open to receiving mentoring from senior developers.

Service Now Certified Application Developer

Experience or familiarity with Agile development and testing methodology

Exposure to Service Now applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.

Experience with JIRA, Git and Confluence.

Understanding of ITIL foundation or ITIL certified.

AWS cloud and Service Now certifications.

Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

Experience working with large software systems including hardware integration and test.

Experience working with multi-disciplinary technical development teams.

Experience using SAFe as the agile development methodology.

Experience moving from a legacy application to a new application

Experience applying test automation, test-driven development,…