Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to support accounts receivable recovery efforts for an advertising organization in Fort Mill, South Carolina. This is a Contract position focused on managing an assigned portfolio, improving cash collections, and helping resolve payment barriers through strong follow-up and cross-functional coordination. The ideal candidate is comfortable working with aging reports, customer inquiries, and account research while maintaining accurate documentation and a results-driven approach.

Responsibilities:

- Manage a designated group of customer accounts and work toward monthly cash collection targets through consistent outreach and follow-up.

- Review aging reports and weekly account priorities to organize daily collection activity based on risk, balance size, and delinquency status.

- Obtain firm payment commitments from past-due customers, document agreed terms in Oracle, and track each commitment through final receipt.

- Investigate customer questions related to overdue balances by providing invoice support, statements, and other relevant account details.

- Determine the underlying cause of delayed payment, apply the appropriate classification, and update account records as new information becomes available.

- Partner with billing, sales, service operations, cash applications, and credit leadership to resolve disputes, deductions, and billing discrepancies until closure.

- Reconcile account activity by analyzing spreadsheets, remittance details, short payments, and unapplied or misapplied cash to support accurate account resolution.

- Use customer billing and accounts payable portals to submit invoices, confirm purchase order details, verify receipt, and establish expected payment timing.

- Monitor portfolio performance to keep past-due balances within acceptable levels and recommend next steps such as credit actions, write-offs, or escalation when supported by documentation.

- Identify recurring payment obstacles, perform root cause analysis, and suggest process improvements that support faster and more reliable collections. Requirements - Experience in commercial and/or consumer collections, credit and collections, or accounts receivable operations.

- Working knowledge of collection workflows, billing follow-up, dispute resolution, and payment recovery practices.

- Proficiency with Oracle and familiarity with accounts receivable systems used to document activity and monitor aging.

- Strong analytical ability with experience reviewing spreadsheets, reconciling balances, and researching account discrepancies.

- Effective written and verbal communication skills for interacting with customers and internal business partners.

- Ability to manage a portfolio independently, prioritize daily work, and follow through on payment commitments.

- Comfortable using Google Suite and other standard business tools to organize information and support reporting.

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