Collections Specialist

Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable recovery efforts for an advertising organization in Fort Mill, South Carolina. This is a Contract position focused on managing an assigned portfolio, improving cash collections, and helping resolve payment barriers through strong follow-up and cross-functional coordination. The ideal candidate is comfortable working with aging reports, customer inquiries, and account research while maintaining accurate documentation and a results-driven approach.

Responsibilities:

• Manage a designated group of customer accounts and work toward monthly cash collection targets through consistent outreach and follow-up.
• Review aging reports and weekly account priorities to organize daily collection activity based on risk, balance size, and delinquency status.
• Obtain firm payment commitments from past-due customers, document agreed terms in Oracle, and track each commitment through final receipt.
• Investigate customer questions related to overdue balances by providing invoice support, statements, and other relevant account details.
• Determine the underlying cause of delayed payment, apply the appropriate classification, and update account records as new information becomes available.
• Partner with billing, sales, service operations, cash applications, and credit leadership to resolve disputes, deductions, and billing discrepancies until closure.
• Reconcile account activity by analyzing spreadsheets, remittance details, short payments, and unapplied or misapplied cash to support accurate account resolution.
• Use customer billing and accounts payable portals to submit invoices, confirm purchase order details, verify receipt, and establish expected payment timing.
• Monitor portfolio performance to keep past-due balances within acceptable levels and recommend next steps such as credit actions, write-offs, or escalation when supported by documentation.
• Identify recurring payment obstacles, perform root cause analysis, and suggest process improvements that support faster and more reliable collections.