Dispatcher, Customer Service​/HelpDesk

Be the Heart of the Operation – Join Nextech as a Dispatcher!

Nextech is a nationwide leader in HVAC/R services, driven by our values of Quality, Integrity, and Value
. With over 2,000 employees, we are America's largest HVAC/R service provider and continue to grow.

• Manage real‑time dispatch boards (manual and electronic) to keep technician schedules current.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verify technician check‑ins/outs and confirm IVR compliance.
• Ensure technicians have the correct parts and purchase orders to complete jobs successfully.
• Provide world‑class support to internal teams and customers with professionalism and urgency.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for your assigned region.

• Previous dispatch experience (service industry preferred).
• High‑level computer skills, especially in Excel.
• Excellent organizational and time‑management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top‑notch communication skills – written and verbal.
• Team‑first attitude with a solution‑focused mindset.
• Ability to thrive in a fast‑paced, deadline‑driven environment.
• Detail‑oriented with a sharp focus on accuracy and follow‑through.

• Continuous ability to work in an office environment, sit at a computer for up to 8 hours, and alternate between sitting and standing.
• Careful use of hand, vision, and hearing while operating office equipment.
• Occasional lifting up to 15 lbs and general mobility tasks such as walking, bending, and kneeling as required.

• Paid training, certification support, and education reimbursement.

• Multiple health plans, including a FREE employee‑only option.
• Dental and vision coverage starting after just 30 days.
• FREE life insurance equal to your annual salary.
• 401(k) with 50% company match on the first 6%.
• Optional supplemental coverage for life, disability, accidents, and critical illness.

• Seven paid holidays plus Paid Time Off.
• Exclusive discounts on travel, auto, dining, and more.

USD $18.00 – $24.00/Hr.

Equal Opportunity Employer – All qualified applicants will receive consideration for employment without discrimination.