Customer Service Representative

Customer Service Role Highlights

At Oxco, Customer Service Representatives are truly Account Advocates for our customers. The Account Advocate plays a critical role in providing an interface between customers and the various departments and personnel of the company. The person who fills this role also acts as a project manager, overseeing and driving to completion the various steps of the sales process. It is important to maintain positive relationships and contacts with current and potential customers (both internal and external) through excellent verbal and written communication.

NOTICE TO RECRUITERS... third party recruiting support is NOT needed for this role. Replies will not be sent for any unsolicited offers for recruiting assistance.

Only candidates authorized to work in the United States for any employer will be considered.

Why OXCO?

For over 30 years Oxco has become known as a creative, reliable nonwoven and engineered materials solution provider with a strong client base across many markets. We are on a growth mission at Oxco, our journey has already demonstrated double-digit organic growth and we recently expanded our business with a mid-west location. We offer competitive compensation and benefits and an opportunity for unlimited growth for a motivated salesperson.

More importantly, we have amazing employees who thrive on teamwork and a shared desire to exceed the needs of our customers.

Job Duties

• Conduct, behavior, and actions in accordance with Oxco core values of Caring, Creativity, Determination, Dependability and Teamwork
• Accept training and coaching from a smart, dedicated and caring Account Advocate team to maximize skills
• Be customer-centric and the advocate for the customer, constantly communicating their needs to all departments within Oxco, and following-up to ensure a timely response.
• Communicate with the customer on order status, shipping schedule, and changes as they occur.
• Work cooperatively with account managers (outside sales) and other support team members (purchasing, production, shipping, etc.) to achieve customer satisfaction. Provide account relevant updates to account managers as required.
• Monitor scheduled shipment dates to ensure timely delivery and customer satisfaction.
• Communicate with product management/purchasing/sales to verify availability of stock and any price changes.
• Data entry including orders, record changes, ERP system updates
• Assist with other tasks such as:
  File incoming BOL's, credit memos, all order entry, updating Business Central & Word Quotes, make sure customers receive TDS & COA's
• Other duties as assigned

Qualifications

Education:

• Bachelors Degree in Business Administration or equivalent manufacturing customer service experience

Experience

• 3+ years in a customer service role within a manufacturing environment.

Equal Opportunity Statement

Thank you for considering a career opportunity with Oxco! Oxco, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.